Assistant Estate Manager - Towers Business Park

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Assistant Estate Manager

Role Purpose

Manage operational activities at the Towers Business Park in Didsbury, South Manchester.

Role Specific Particulars

(Multi-site) The properties to be managed are in the Northern region and form part of Towers Business Park in South Manchester . As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements.

Key Responsibilities

• To develop and maintain a positive image of the building in its location.
• To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s).
• To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• Regular inspections of the building fabric.
• To develop and maintain a positive image of the building in its location.
• To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s).
• To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• Regular inspections of the building fabric.
• To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place.
• To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
• To liaise with tenants and deal with any operational queries they might have.
• To attend tenants' meetings with the surveying team.
• To be responsible for Health and Safety compliance on site, and the maintenance of records.
• To be responsible for Environmental management on site, in compliance with policy and procedure.
• To organise fire and other safety evacuations and produce an emergency plan.
• To liaise with local authorities as appropriate.
• To proactively manage risk and deal with insurance issues on site.
• To ensure the property achieves the KPIs set by the client, in conjunction with key stakeholders.
• To manage major work programmes on site, acting as the liaison point for all parties involved.
• To produce regular reports to operational manager and surveying team, as required.
• Ensure procurement is carried out in line with company policy.
• Any other duties as directed by your Line Manager.

Person Specification/Requirements

• Understand how the industry, how stakeholders function and the range of services available to clients.
• Understand the basics of the investment market.
• Constantly updating knowledge of legislation relating to property management.
• Develop an understanding of how to build and maintain client relationships.
• Develop an understanding of how to build and maintain tenant/customer relationships.
• Develop an understanding of how to build and maintain supplier relationships.
• Understanding of key issues to be noted on property inspections.
• Understand and use industry/specific IT applications.
• Understand the principles of service charges.
• Understand the operation of VAT and banking.
• Understand the principles of contract law.
• Be able to specify services, tender contracts and select service providers.
• Understand how property is constructed and how plant works.
• Know and be able to apply legislation and policies relating to Health and Safety.
• Know and be able to apply legislation and policies relating to Environmental protection.
• Understand insurance relating to buildings and the FSA regulations.
• Understand the law relating to TUPE.
• Understand and apply all procedures relating to work activities.
• Contributes to team business plan/strategy.
• Able to plan and manage own workload.
• Able to work as part of a team, supporting colleagues.
• Able to use IT software such as Word, Excel, and databases.
• Be able to communicate effectively verbally and in writing.