Assistant Estate Manager

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Assistant Estate Manager

Department: Site - Office Buildings

Employment Type: Full Time

Location: London Bridge City (Site)

Compensation: GBP 40,000 - GBP 45,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That's why we focus on making buildings work - not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We'd rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

If this role excites you and you think you could make a difference here, we'd encourage you to apply - even if you don't tick every box. We're interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We're proud of the progress we've made so far, but we're always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that - because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect - through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders - our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared - typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We're always looking for great character - that's what makes someone a MAPP person. If that sounds like you, we'd love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Title, Team and Role Summary

Title : Assistant Estate Manager
Team : Site - London Bridge City

Who Does This Role Report Into? Estate Manager

This is an incredible opportunity to work in one of London's most iconic business and lifestyle destinations, welcoming millions of visitors annually and working within a dynamic team in a fast-paced environment. The development encompasses 20 buildings, over 3,000,000 sq ft, a management team of 30 individuals, 300+ service partners and is home to 30,000 occupiers.

This role will assist with the delivery of Estate management services at this prestigious site. It will support the Estate Manager in delivering first-class Estate management as a part of the London Bridge City team. The role will lead on various administrative duties, office management, service charge management and reporting, specific projects, contractor management, Occupier and client engagement and helping to deliver the London Bridge City strategic vision.

The role is ideal for someone with initiative, drive and exceptional organisational skills, attention to detail and excellent written and verbal skills. The role presents a great opportunity to learn and develop Estate management skills as a part of a portfolio team.

• To assist and support the Estate Manager in the day-to-day management of the Estate, occupiers, and public realm.
• Management of the shared, Estate management office space
• To organise daily operational tasks by coordinating with the service teams, to carry out administrative work, to inspect the estate for condition and compliance
• To work closely with the Estate Management Team, Events Team, Engineering Manager, Fabric Surveyor and service partners to deliver projects on the Estate and public realm.
• Assist in providing a best-in-class service to the single-let occupiers and the landlord, promoting key relationships.
• Assist in management of the third-party retail units
• To engage with Estate-wide colleagues and champion the BRIDGE values, working in partnership to create a one-team culture

Skills, Knowledge and Values

Skills (People & Technical)

• Support the Estate Manager in advancing good client relations with appropriate occupier representatives within the single-let portfolio; propagate open communication and flow of information on all Estate issues.
• With assistance from the Estate Manager ensure and update records of compliance with all LBC and MAPP's operational processes and procedures.
• Assist the Estate Manager in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the Estate service charge budgets.
• Support the Estate Manager in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation. In the absence of the Estate Manager to take control of any emergency situations and execute evacuation plans.
• Support the Estate Manager with regular, document inspections of third-party occupier and retailers, including documenting and preparing post inspection reports.
• Support the Estate Manager with regular occupier meetings and minute taking, including follow up actions.
• Support the Estate Manager in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety.
• Support the Estate Manager with all aspects of routine correspondence with single-let buildings and lead on administrative duties to support the efficient running of the Estate Management Office.
• Assist the Estate Manager in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines.
• Management of the Estate Management Office, including supplies and general operational needs.
• Assist with the tracking and processing of service invoices and the production of management accounts.
• Take ownership of LBC's and MAPPs vision and values ensuring that they are fully integrated into all of the Estate services and operations.
• Champion MAPP and London Bridge City's BRIDGE community.
• Further information in the Role Profile

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:Essential skills:

• Possess excellent verbal and written communication skills.
• Demonstrable experience in client and customer engagement.
• Technically competent with a good knowledge of Microsoft Office 365.
• Experience in contract management and managing KPIs.
• Service charge budget management and reporting.

Desirable:

• IOSH or NEBOSH qualified
• Interest in sustainability.
• Flexible working patterns, including some evenings and weekends.
• Good understanding of property and estate management principles and current industry trends.
• Knowledge of Estate management and service maintenance operations.

Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
GBP 40,000 - GBP 45,000 per annum, depending on experience.