Assistant Directorate Manager Outpatients
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Detailed job description and main responsibilities
Oversee the operational management of the administration function within the outpatient reception administration services.
Work as part of the Management Team to ensure sound administrative processes are in place to support the clinical teams to achieve operational objectives in an efficient and effective way.
Support the manager and staff to review, develop and implement processes and systems using LEAN methodologies.
Support administration staff to take forward new initiatives/projects within the team and Trusts working practices e.g. training programmes, task and finish groups, LEAN principles and service developments.
Be able to demonstrate a high level of communication, mediation and negotiation skills to lead effective discussions where information can be conveyed which may cause potential conflict.
Manage and prioritise workloads, using your own initiative and working without direct supervision although under the guidance of the Deputy Directorate Manager.
Day-to-day management of team including appraisal and objective setting, recruitment and retention.
Be able to train and develop the administrative teams in terms of their knowledge and IT capability.
Be able to deputise for the Deputy Directorate Manager as required. This will include dealing with queries from both clinical and admin and clerical staff, the completion of urgent tasks and where possible the resolution of urgent issues.
Be an experienced natural leader who is a team player, demonstrates the ability to lead, motivate, support and develop employees to enable contribution to business goals and objectives.
Excellent interpersonal, organisational skills and attention to detail are required for this position.
Line management experience is crucial for this role.
For further information relating to this role, please see the job description.
Person specification
Qualifications
Essential criteria
- Educated to degree level or relevant equivalent skills & considerable experience of managing Administration & Clerical services within a large organisation
- High standard of Education (A Levels)
- High level of computer skills
Desirable criteria
- Project management qualification
Skills/Knowledge/Experience
Essential criteria
- Proven planning and organisational skills within a complex environment
- Knowledge of operationally managing within an NHS healthcare setting
- Experience and knowledge of PAS systems (Lorenzo), clinic booking / utilisation
- Previous management or supervisory experience
- Minimum of 12 months experience of day-to-day A&C management including appraisal and objective setting, recruitment and retention
- Understanding of performance targets
- Experience of utilising information relating to both finance and activity
- Experience of working under pressure and to tight deadlines
- Ability to effectively organise own workload with minimum of supervision
- Good oral and written communication
- Ability to assimilate, analyse, report and present data
- Ability to use word processing, spreadsheets, Internet and e-mail applications
- Demonstrable knowledge and understanding of personnel/staffing issues
- Knowledge of admin procedures
- Experience of dealing with difficult operational issues
- High level of computer literacy
- Accurate data entry
Desirable criteria
- Knowledge of 18-week processes
- Experience and knowledge of patient validation
- Project Management skills
New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.
For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute. These terms and conditions are not applicable for Non-Executive positions.
Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.
At Tameside and Glossop Integrated Care NHS Foundation Trust, we welcome applications from all candidates.
At the Trust we always adhere to the UK Visas and Immigration rules pertaining to right to work; candidates who do not hold UK or Republic of Ireland (RoI) citizenship are required to obtain a Certificate of Sponsorship (CoS) to be eligible to apply for either a Health and Care visa or Skilled Worker visa which allows them to work in the UK, unless they have eligibility to work in the UK via another route.
To avoid disappointment, candidates wishing to apply for a role at the Trust who do not hold UK or Republic of Ireland citizenship and who would require a CoS from an employer, should carry out a self-assessment process to identify the likelihood of obtaining CoS by visiting Work in the UK.
The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy means that we work towards protecting our natural environment and "green" workplace practices at all times.
Employer certification / accreditation badges
Documents to download
- Job Description and Person Specification (PDF, 712.5KB)
- Hospital Floor Plan (PDF, 50.9KB)
- Positive About Disability (PDF, 191.5KB)
- Hospital Site Map (JPG, 160.9KB)
- Trust's Values and Behaviours (PDF, 495.1KB)