Assistant Director - Revenues, Benefits and Contact Centre
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
We are St Helens Borough Council
St Helens is a modernising Council in the North West of England which is passionate and ambitious about the children and adults we support, our communities and our workforce as set out in our Borough Strategy 2021-2030.
Making a Difference as Assistant Director - Revenues, Benefits & Contact Centre
We have an ambitious transformation journey planned over the next 12 - 24 months which will deliver an optimal customer experience, supporting our most vulnerable residents whilst also delivering an effective and efficient service.
We are investing in new technology and looking to further transform services to customers through new ways of working. You will be at the forefront of this change.
What we are looking for:
This is a really exciting role at a pivotal time for our Council so we're looking for someone with the energy, enthusiasm and resilience to lead us forward in line with our values. You will be collaborative and thrive on working with colleagues at all levels of the organisation including our senior leadership team to deliver a brilliant experience for our customers. You will know your stuff when it comes to all things revenues and benefits with a strong ability to bring this to life using data-led approaches and creative organisational solutions. Most of all you will have drive, initiative and a passion for the service.
What we can offer:
We are a strong, resilient Council that respects and values the individuality and diversity that every employee brings to the organisation, and we strive to create a positive, open and inclusive working environment. We offer great opportunities to develop professionally and in this role you will work closely with a nationally recognised Senior Leadership Team. In addition, we offer a range of attractive benefits and working arrangements;
- Attractive salary
- Flexible working arrangements which enable excellent work/life balance.
- Excellent pension scheme
- Support and training package
- Car lease scheme
- Free on-site car parking
Technical interviews will be via Teams on either 15 or 16 October and final interviews in person either 31 October or 1 November.
Interested to Find Out More?
You can view the Candidate Pack via the following link-
https://www.sthelens.gov.uk/media/9250/2400179_Candidate_Pack_-_Assistan...
You can review our full job description details, and person specification information here.
You can also contact us first for a chat before applying or to submit your CV in the first instance please email Richard Gibson, Director of Finance (richardgibson@sthelens.gov.uk)
Thank you for your interest in working for us.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.
NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.