Assistant Customer Service Manager

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We're looking for a customer and people-focused Assistant Customer Service Manager (ASM) to lead and inspire in our Merry Hill branch. Our role is all about supporting the branch alongside the Customer Service Manager, leading the counter team and improving customer lives in our branch and community. This is not a sales or target orientated role. Working in one of our larger branch locations our ASMs are empowered to make decisions, to enhance their team's performance, but also make a positive impact locally. They must form a deep understanding of the role their branch plays in the community and seek out opportunities to make a difference. By nurturing their teams, successful managers deliver a service that members value. They care how others think and feel about coming to work. Their teams feel they belong, can be themselves and get the support they need to flourish. Merry Hills operating hours are Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are typically 2 a month and a day off in lieu will be given) Benefits include: 28 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support 'My Lifestyle' retail discounts Service recognition scheme