Assistant Critical Facilities Manager

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Serverfarm is a leading developer and operator of data centers in North America, Western Europe, and Israel, and has key customer relationships with rapidly growing hyperscale, technology and network customers. In September 2023, Manulife Investment Management acquired a controlling interest in Serverfarm, which will allow the company greater access to capital to accelerate the expansion of its data center portfolio on a worldwide basis. The company is positioned to capture the growing demand for data center capacity that continues to grow globally, fueled by the rapid adoption of artificial intelligence and companies' continued transition of data workloads and storage to the cloud.

Serverfarm has integrated innovation, sustainability and digital transformation into its mission and culture. Serverfarm developed in 2009 out of a need in the market to help customers become more efficient as capacity demands and data management challenges grew. The Serverfarm team began purchasing data centers from customers and leasing back the portion they needed. This strategy transitioned the company from a data center real estate owner into a data center developer and operator, resulting in a growing international portfolio of state-of-the- art facilities.

In 2015, Serverfarm developed its award-winning service platform InCommand with the goal of bringing together the three main elements of a data center: real estate, electrical and mechanical infrastructure, and the IT environment. This portal-based solution combines people, process, and platform, creating a cloud-like experience for data centers. Serverfarm delivers its sustainable Data Center Managemen t as a Service (DMaas) approach at more than 750 locations across forty-five countries.

Serverfarm Critical Facilities Services provides two main functions. SFCFS seeks to deliver uninterrupted power and cooling to each data center in the Server Farm portfolio. This is complimented by providing remote monitoring services to both internal sites and external clients.

This role is a customer and team facing role and is vital in leading our operational team delivery and standards within our facilities

Key Accountabilities

• Provide leadership, management, and development ensuring operational commitments are met and exceeded.
• Support SFCFS teams and other stakeholders in the delivery of all services within the scope of the role, and provide shoulder to shoulder technical service input as required in order to enhance the credibility of the company
• Safety of all SFCFS personnel and equipment onsite.
• Ownership of MEP operations across Serverfarm Data Center.
• Ensure that all MEP plant and distribution infrastructure is operated and maintained in a safe manner, to best industry practice and within manufacturers recommendations.
• Work with the Construction & Project team to ensure Serverfarm Data Center's site meets all required statutory and mandatory requirements.
• Ensure all site MEP infrastructure operates within defined capacity standards.
• Ensure all activities on site are carried out in accordance with Serverfarm Company Policies and Guidelines.
• Drive and execute site Data Center operational standards to ensure consistent approach to people, process, plant, and providers.
• Manage Change, Incident Management, and Problem Resolution process for area of responsibility. Ensure this process covers all works and is consistent with corresponding global processes.
• Ensure all major and minor site project work is executed without impact to service.
• Ensure all site project work is designed and installed in a manner that allows for ease of operation and maintenance.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both SFCFS and subcontractor's activities and are regularly reviewed.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Ensure that all written communication represents a professional image to customers, and staff. Actively seek and identify opportunities for innovation.
• Promote and raise general awareness of IT operational dynamics within the MEP disciplines with aim to build data center ecosystem experts rather than MEP specialists among the Operations Team.
• Carry out other reasonable tasks as directed by Serverfarm management in order to meet the operational requirements of the business.
• To ensure that engineering staff are aware of their responsibilities in relation to the agreed client standards and that they are suitably trained to conduct activities.
• Promoting and maintaining the core Values of SFCFS.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Support and guidance of site-based Data center energy efficiency.
• Oversee the maintenance and operation of data center facilities.

Qualifications

• Minimum of 5 years of experience in data center operations, with at least 2 years in a managerial role
• Bachelor's degree in engineering
• Experience in maintaining all relevant mechanical and electrical equipment to clearly defined criteria (essential)
• An understanding of the Data Center environment, and the working restrictions applicable to such environments
• Familiar with the use of Microsoft Office applications
• Good communication skills, both written and verbal
• Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines

£50,000 - £60,000 a year