Assistant Commercial Manager - Gift Cards - B2C

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Job Description

Every day we engage with our customers through inspiring, impactful marketing. From show-stopping, above-the-line campaigns to the simplest POS designs in store, every step of the customer journey is crafted by our standout teams to build the very best experience, at every touchpoint. We explore the data and learn from our successes - constantly driving our Clothing & Home category to be the market leader. And we're just getting started. There's no better time to join our team as we continue to elevate our style, break boundaries and take the M&S brand to the next level.

Join us in shaping the future of our consumer gift card programme. This exciting role offers the chance to drive growth across both physical stores and online channels, working with data, strategy, and innovation to deliver a competitive and customer-focused experience. You'll collaborate with suppliers and internal teams, contribute to product development, and help optimise performance to ensure our gift cards remain a key driver of profitability and customer satisfaction

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

• Competitive holiday entitlement with the potential to buy extra holiday days!

• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

• A generous Defined Contribution Pension Scheme and Life Assurance.

• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.

• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you will be doing

• Support strategy execution: Assist in developing and implementing trading strategies to drive growth across stores and online, using consumer and competitor insights.
• Analyse performance: Track gift card sales, prepare reports, identify trends, and provide actionable insights to improve profitability.
• Manage relationships: Collaborate with suppliers and internal teams (Retail, Online, Marketing) to ensure programme success.
• Forecast & budget: Contribute to forecasting and budgeting processes, ensuring targets align with actual performance.
• Drive product development: Analyse data to find opportunities for new products or improvements and support creation of development briefs.
• Ensure stock & enable sales: Work with operations to maintain stock availability and support store teams with tools, training, and mentorship.

Who you are

• Proven track record in achieving commercial targets, bringing to bear strategic planning and execution to deliver measurable business growth.
• Data-driven decision maker with strong analytical skills and the ability to translate insights into actionable strategies.
• Outstanding communicator and influencer, adept at engaging cross-functional teams and senior collaborators to drive alignment and results.
• Resilient and self-motivated professional with strong negotiation skills and financial competence to support profitable outcomes.
• Expert relationship builder, skilled in encouraging long-term partnerships that improve collaboration and business success.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-driven colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial drive to join us on our journey.