Assistant Commercial Manager - Gift Cards - B2B

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Job Description

Every day we engage with our customers through inspiring, impactful marketing. From show-stopping, above-the-line campaigns to the simplest POS designs in store, every step of the customer journey is crafted by our standout teams to build the very best experience, at every touchpoint. We explore the data and learn from our successes - constantly driving our Clothing & Home category to be the market leader. And we're just getting started. There's no better time to join our team as we continue to elevate our style, break boundaries and take the M&S brand to the next level.

In the role of Assistant Commercial Manager for the B2B Gift Cards business at M&S, you will help drive commercial expansion and improve operational success throughout our business-to-business offerings. You will manage and nurture relationships with key suppliers and clients, ensuring excellence throughout the process. As part of a motivated team with ambitious plans, you will contribute to advancing our B2B customer journey and assist in meeting our financial objectives.

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household)
• Competitive holiday entitlement with the option to buy extra days
• Discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• Tailored induction and training programmes
• Perks and discounts via our M&S Choices portal
• Industry-leading parental, adoption, and neonatal policies
• 24/7 Virtual GP and wellbeing support
• Charity volunteer day

What you'll be doing:

• Own and manage day-to-day relationships with key clients and suppliers, ensuring positive relationships and outstanding service delivery.
• Drive B2B sales growth by identifying new market trends and opportunities, maintaining regular contact with existing clients, and proactively engaging potential new partners.
• Handle customer issues from our outsourced partner to ensure a seamless and high-quality experience for our corporate clients.
• Deliver accurate financial reconciliation and reporting of sales and redemption data, providing insight and updates to senior collaborators.
• Analyse sales and redemption performance to detect patterns, guide strategic decisions, and assist commercial planning.
• Support key commercial initiatives and projects, including negotiations and contract formalisation, ensuring balanced and profitable partnerships.

Who you are:

• Commercially astute, with a proven track record of managing and growing a multi-million-pound sales channel.
• Highly skilled in building positive relationships and influencing key collaborators at all levels.
• Entrepreneurial approach with the ability to identify, develop, and act on new sales opportunities.
• Experience working within the Gift Card industry, with solid understanding of its commercial dynamics.
• Outstanding attention to detail combined with strong operational capability.
• Excellent written and verbal communication skills, with the confidence to engage effectively across teams and partners.
• Established track record of handling and finalizing projects at a high level of quality.
• Desirable - Previous experience within the B2B Gift Card sector.

Everyone's welcome

We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We're committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application.

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