Senior Manager, Organisational Resilience, Reputation, Crisis and Resilience, Risk Advisory

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Job description

Connect to your Industry

Our clients are typically some of the largest and most influential organisations across industry and the public sector. Through their operations they must meet the challenges of increased scrutiny, heightened customer and market expectations, and an increasing threat landscape. In this world of uncertainty and potential disruption, our clients need to navigate shocks, high impact events and change. Our leading Risk, Reputation, Crisis and Resilience (RRCR) team supports our FS clients plan for, and build resilience to, strategic risks, issues and incidents, and crises, while meeting evolving global regulatory requirements.

The RRCR team sits within our wider Risk Advisory practice and is growing rapidly. As the largest team of resilience and crisis professionals in the UK, RRCR combines deep industry knowledge across all sectors with advisory experience and technical expertise.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will have the opportunity to work with senior client executives and a wide range of functional teams across a broad range of sub-sectors, helping them build resilience to a diverse set of strategic, operational and technology risks. Within RRCR we expect our professionals to be willing to support across sectors, and take their experience and approaches from those clients and apply them in other industries.

Responsibilities for this role include:

• Leading complex client engagements and delivery, including responsibility for contracts, budgets and junior team members
• Delivering engagements to the highest quality, on time, on budget and within established risk processes
• Providing subject matter advice to clients across the range of crisis and resilience services provided by the team
• Leading client relationships across a portfolio of organisations across the sector to build and enhance relationships, drive new opportunities, and expand the services offered
• Leading senior discussions with C-Suites and boards to raise awareness of crisis and resilience issues and themes in the UK, EU and global markets
• Developing new products and services to support our Crisis and Resilience offering
• Building our sector presence through innovation, eminence and thought leadership
• Leading internal projects and fulfilling key team roles to build the business in a sustainable manner
• Example client engagements could include:
• The design and implementation of a large-scale resilience transformation programmes to meet global regulatory requirements
• Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics)
• Operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology 'go live' and strategic product launches)
• Crisis and incident framework design, crisis management exercising and resilience testing
• Deploying on a live responses to support a client in managing an issue or crisis
• Post-event reviews following a high-profile incident or crisis

Connect to your skills and professional experience

We are looking for applicants with the following professional skills and competencies:

• Deep understanding of resilience as a subject matter, including the direction of travel of regulatory thinking in this area and its practical implications. This includes knowledge of requirements for operational resilience, third party risk management, business continuity, and cyber matters set out by global financial services regulators
• Ideally cross sector experience, or strong sectoral experience depending on professional background
• Thorough understanding of UK operational resilience regulations
• Ability to quickly understand complex organisations, their supporting operations and technology, and associated risks
• Excellent communication, presentation, business writing and professional skills, including the ability to liaise with strategic and operational leaders at our clients
• Excellent consultative skills including analytical thinking and problem-solving skills
• Strong communication, presentation, business writing and professional skills, including the ability to liaise with strategic and operational leaders at our clients.
• A track record of building and maintaining strong rFelationships with external and internal senior stakeholders
• Collaborative, proactive and result & detail-oriented attitude
• Proven ability to build inclusive and collaborative teams including a commitment to upskilling, training and supporting junior colleagues
• Some flexibility to travel to client locations, including internationally, and to work additional office hours dependent on project demands

Applicants should have experience in three or more Resilience related disciplines, including but not necessarily limited to:

• Operational Resilience
• Business Continuity Management
• IT Service Continuity and Disaster Recovery
• Crisis Management
• Contingency Planning
• Scenario risk modelling and planning
• Cloud Resilience
• Operational Risk
• Enterprise Risk Management
• Supply Chain Resilience

Connect to your business - Risk Advisory

As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The number of opportunities open to me here is amazing. Being able to create the career path I want, with the support to do that is really motivating."

-Lisa, Risk Advisory

"At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to."

-Christian, Risk Advisory

Our hybrid working policy

You'll be joining one of our innovative virtual communities based in UK Wide, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you'll attend virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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