Assistant Centre Manager

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Assistant Centre Manager

Department: Site - Portfolio

Employment Type: Full Time

Location: Louisa Ryland House

Compensation: GBP 25,000 - GBP 26,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Assistant Centre Manager
Team : Louisa Ryland House

Who Does This Role Report Into? Centre Manager - Louisa Ryland House

Role Summary / Purpose and ScopeMAPP is a market leader in the management of commercial and mixed-use property, managing around GBP 30 billion of commercial property and 5,000 occupiers throughout the United Kingdom for a variety of leading funds, REITs and other investors in Real Estate.

This person should have at least 3 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality.

The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance.

Being highly personable and friendly, the ideal candidate is the face of the business to occupiers, and will also be able to spot opportunities to enhance customer services, and occupier satisfaction.

This role will report to the Centre Manager, and work closely with the wider RE-DEFINED and MAPP team.

This role is there to support the smooth running of the Centre, support the Centre Manager, and step up in their absence.

Skills, Knowledge and Values

Skills (People & Technical)

• You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do.
• It's all about the people in the building. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding.
• Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them
• Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful
• Being house proud and thinking about what can be improved
• Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
• You are self-motivated, diligent, enthusiastic and approachable and you are able to step in the Centre Manager's absence
• Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time
• Attention to detail and high levels of occupier engagement and customer service will be required
• Able to use own initiative
• Effective PC skills, including working knowledge of Microsoft and Google packages
• Proactive, flexible attitude to changes in the company, IT systems and the role
• Monitoring statutory and internal compliance,including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:3 years experience on the ground operational experience within a multi let/hospitality/membership experience

Working Hours: 9am - 5.30pm Monday to Friday
Salary Range (Based on Experience)
GBP 25,000-GBP 26,000 per annum, depending on experience.