Assistant Centre Manager

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Job Purpose

Together with the Centre Manager, ensure the efficient and effective day to day running of the Centre. To set up and operate high and efficient standards of operation and care. Establishing a desirable, safe, and progressive environment in which to shop, visit and trade, through implementation of management and quality control systems, on behalf of the Landlord. To ensure compliance with all statutory regulations, internal policies and procedures, and best practice in the continued delivery of a community Shopping Centre.

Centre Outline

A community shopping Centre set in the heart of Edmonton in North London, with a total gross area of approximately 26 acres. Edmonton Green is situated in the borough of Enfield.

This is a mixed-use scheme with residential, leisure, transport, office, and educational establishments, with retail being at the forefront of the community Shopping Centre. Edmonton Green has almost 200 retailers including an indoor market at the heart of the Centre.

Financial

Assist the Centre Manager in the management of the service charge budget, tracking of expenditure and highlight any perceived risks or opportunities.

• Budget of circa £3M (total service charge budget but excluding capital expenditure).
• Security and Cleaning contract value of approximately £1.3M per annum

Communication Lines

• • Centre Manager
• • Contract managers for hard and soft services covering security, cleaning, and M&E services.
• • Client Landlord - the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents.
• • Ashdown Phillips & Partners - MD, Directors, surveyors, consultants, staff and fellow Centre/building managers and assistants.
• • Health & Safety Consultants - asbestos surveyors & inspectors, Local Authority H & S Officers.

• • Regional Fire Service/ Fire Officers.
• • Retail tenants - their consultants, fit out agents and contractors.
• • Council's Town Centre Manager and their team.

Key Objectives

• • Assisting the Centre Manager in providing operational excellence to both tenants, visitors, and Community.
• • Oversee the cleaning and security provision to ensure high standards of operation and cost-effective services.
• • Oversee the maintenance provision to ensure that all assets are maintained to a high standard, particularly life safety systems and the PPM programme.
• • Oversee the waste provision to ensure compliance with legislation, support for retailers and cost-effective operation.
• • Management of marketing activities, tenant liaison, local stakeholder communication, administration management including invoicing, mall promotions and car park income.
• • Ensuring full compliance with regulations and health, safety, environment, and security standards.
• • Managing Landlord, tenant and key stakeholders' expectations having regard to set financial limits.
• • Seek new initiatives to improve the operations within the Centre, resulting in consistently high standards.
• • Assist and support retailers with health and safety and fire safety compliance.
• • Monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target.

Key Accountabilities

• Provide accurate and timely completion of accounting, turnover, and footfall data for the presentation of reports and documentation for the landlord and respective parties.

• Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required.

• Contribute to the procurement of, and subsequently manage, the provision of relevant services (e.g., M&E, security, and cleaning), ensuring optimum service standards from internal and external sources.

• To assist the Centre Manager in the tendering and placing of contracts relating to the site and to ensure that all Ashdown Phillips contract procurement requirements are complied with.

• Manage and maintain the reactive building maintenance procedures, having regard to set financial limits.

• Ensure compliance with all legislation and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work} of the Centre, paying particular attention to the following:

1. 1. Any changes to existing or introduction of new legislation or internal procedures through appropriate reading and attendance of training courses.
   2. Clear and suitable arrangements for the testing of the Centre's life safety, ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspection deadlines, systems and evacuation drills.
   3. Regular inspections and audits of the Centre, ensuring defects are reported and addressed in a timely manner.
   4. Management of permit to work system.
   5. Use of in-house RiskWise health and safety risk management system and maintenance of contractor directory.
   6. Regular review of key performance indicators with the Centre's, subcontracted service providers.
   7. Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed services.
   8. Maintain, establish, and develop appropriate relationships and communication channels with all retailers, and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to set financial limits.
   9. Assist and support retailers with health and safety and fire safety compliance.
   10. Manage and monitor all aspects of the Centre waste provision, to include placing of contracts, reporting, and increasing recycling rates and environmentally friendly initiatives.

• Ensure that security operations at the Centre are managed to a high standard paying particular attention to the following

1. Arrangement of bomb procedure and practice fire drills
2. Regular liaison with local police
3. Ensuring site assignment instructions are always complied with and any shortfalls highlighted to security contractor.

• Ensure all data is reported and recorded as appropriate and in line with data protection guidelines.

• Act as Duty Manager on a rota system, covering holidays, to ensure the Centre has appropriate management cover at times when the Centre is open for trade.

• Pursue and drive initiatives to generate additional income in conjunction with the Centre Manager or any third party appointed company.

Person Specification

These are the minimum key areas of knowledge, skills, and experience.

• • Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential.
• • Previous facilities management or management experience in either retail or mixed-use environment.
• • Knowledge and experience of managing contractors and service levels (e.g., M & E, security, and cleaning) associated with a retail, office, residential estate, and within agreed budgets.
• • Problem solving skills to continue to match resources to achieve various service requirements.
• • Good knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above)
• • Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations.
• • Self-motivated and able to work on own initiative without ongoing direct supervision.
• • Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team.
• • Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre.
• • Interest in the 'retail environment' and changing trends/ challenges for retailers together with an understanding of their occupational requirements.
• • Good IT skills in particular Microsoft Word and Excel.

Qualifications

APP Fire Awareness, Permit to Work, Asbestos Awareness internal training courses Managing IOSH, Emergency Planning