Assistant Central Reservations Manager
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Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for an Assistant Central Reservations Manager to join our Reservations Department.
As an Assistant Central Reservations Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
To be responsible for the success of the reservations related business throughout our hotels. This encompasses; proactively seeking out business for the hotel, converting inquiries into business and ensuring all bookings are executed to the highest standard, and deliver total guests satisfaction.
To assist the Regional Revenue Manager to maximise revenue and profit through proactive methods such as rate reviewing, update rates, manage restrictions, to ensure the strategy is in place.
Supporting the central reservations team has the skills and knowledge to perform their job roles to the best of their ability and provide relevant training when required.
To support in handling and convert enquiries into business. Check group bookings quotes and contract signing.
Support in processing Pace reports to measure the rate business coming into the hotels to aid forecasting and future planning (B.O.B Reports).
Assist the regional Revenue Manager in forecasting/budgeting and proactive strategy planning.
Ensure attention to detail in order to rectify problems before they compromise the level of service and guest experience.
Support with compiling rotas.
Completing rate and system audits.
Assist with rate loading and system builds.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve - You Evolve - We Grow Together
If the position of Assistant Central Reservations Manager is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.