Assistant Brokerage Manager

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Job Description

• Suffolk County Council
• Address: Endeavour House, Ipswich, IP1 2BX - Hybrid
• Salary:£40,777 per annum (pro rata)
• Hours:22.5 hours per week
• Contract:Permanent

We're passionate about improving the future for our customers, our communities and the environment. If you are too, join us as an Assistant Brokerage Manager and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.

Your role and responsibilities

You will provide leadership, professional guidance, and line management to the Brokerage Team, including participation in the weekend and bank holiday rota.

You will support the Strategic Commissioning and Contract Managers, as well as the wider Adult Social Care (ASC) management team, to develop effective operational practice, manage demand appropriately, identify cost-saving opportunities, and achieve improved outcomes for customers.

A key focus of the role is to analyse, plan, design, implement, and evaluate new ways of working. You will work closely with the ASC Strategic Planning and Resources team, area teams, and a wide range of care providers across Residential and Nursing Care, Home Care, Supported Housing, Community Support, and Housing Related Support services.

You will offer the Brokerage Team continuous coaching, advice, and guidance - both formally and informally - on staffing matters and frontline practice.

You will need

• A good standard of education to degree level or NVQ4 in Project Management (or equivalent qualification / relevant experience).
• Extensive knowledge of the Care Act 2014 and understanding of the end-to-end pathway from assessment through to placement for vulnerable individuals.
• Experience in monitoring, reviewing, and developing procedures or systems aligned with strategic and operational priorities.
• Experience applying performance management principles.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Brokerage Team is responsible for sourcing care services for individuals with eligible needs. Acting as the central point of contact for all Social Care placements in Suffolk, the team works across Adult Social Care and collaborates closely with care providers, social care professionals, and health colleagues.

The team's work is vital in reducing waiting times and ensuring people receive the right care intervention promptly.

Their purpose is to maximise preventative outcomes, safeguard vulnerable people, and support customers by arranging care swiftly and safely. The team plays a pivotal role in ensuring care needs are met by supporting frontline staff, securing suitable providers, producing agreements, and reporting key business activity.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Zowie Easterbrook (she/her) for a casual conversation. You can reach her by calling 01473 265609 or emailing Zowie.Easterbrook@suffolk.gov.uk.

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Explain a situation where you have resolved a conflict or disagreement within your team or with a stakeholder. What steps did you take to reach a positive resolution
2. Tell us about a time you were responsible for delivering a project or piece of work with multiple stakeholders. How did you plan, communicate, and measure success
3. Give an example of when you analysed data or feedback to identify service improvements. What did you learn and what changes did you implement as a result?
4. Describe an instance where you needed to influence others to adopt a new way of working or support a decision. What methods did you use to gain buy-in?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you'll have another chance to request adjustments.

Closing date: 11.30pm, 11 March 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).