Assistant Brokerage Manager

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Job Description

• Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid
• £39,513 per annum (pro rata for part time)
• 37 hours per week - Flexible working options available
• Fixed Term or Secondment to 27 March 2026 (maternity cover)

As a modern, flexible and effective organisation, we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as an Assistant Brokerage Service Manager, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Within Adult Social Care (ASC) the Service Development and Contract teams work to realise ASC strategic priorities with its suppliers and delivery partners. This includes the Brokerage Team, whose main function is to source care services for people who have been identified with an eligible need. The team is the contact point for Social Care placement in Suffolk, operating across Adult Social Care. The team liaise with providers, social care and health staff to work effectively to manage and reduce the waiting time for people who need their next intervention of care.

Your role and responsibilities

• to lead and manage the Brokerage Team, within ASC to deliver an effective service for Suffolk County Council
• line managing, supporting, and motivating the staff within this service during periods of change, to ensure continued delivery of high quality, affordable services are delivered and meeting targets within the broader remit of the team(s) and directorate
• to work closely with Hospital discharge, Service Development and Contract teams, Social Workers, and Homefirst to promote timely discharges, reduce demand and implement cost savings and deliver improved outcomes for customers.

You will need

• a relevant graduate or post graduate qualification (i.e., related to the business). Relevant management experience in social policy or public services and/or significant commissioning/contract management / service delivery experience.
• extensive knowledge of 21st Century Manager skills framework and have ability to support their team members, enabling them to be agile and successful in a changing and complex environment
• insight into the pressures of hospital discharge procedures and escalation measures for health pathways.

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Zowie Easterbrook for a casual conversation. You can reach them by calling 01473 265609 or emailing zowie.easterbrook@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (JPP) (docx).

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. How have you handled conflicts or difficult situations with customers or colleagues in the past?
2. Describe a project you managed that required collaboration across multiple departments. How did you ensure the project was completed on time and met its goals?
3. Describe a time when you had to adapt to new procedures, systems, or responsibilities. How did you handle the change?
4. How do you maintain effectiveness during stressful circumstances or in an unfamiliar environment?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailingrecruitment@suffolk.gov.ukor calling 03456 014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 2 March 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).