Assistant Branch Manager

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We're recruiting an Assistant Branch Manager to join in our London Branch

Branch working hours

Our Branch working hours are Monday to Friday 9am-5pm.

What will I be doing?

You'll be assisting the Branch Manager providing supervision, training, and coaching to ensure our London Branch delivers outstanding risk management, service, and customer outcomes. In this role, you will take full ownership and accountability for the branch in the absence of the Branch Manager, ensuring smooth operations and a positive customer experience.

Your responsibilities will include ensuring the seamless delivery of our customer journey, using the Customer Enquiry Form effectively to meet customer needs.

We pride ourselves on achieving the highest standards of customer service, and you will play a key role in maintaining this reputation. You will ensure all administrative tasks are completed efficiently and comply with our Society's audit requirements. Understanding our branch MI in areas like risk, service, people, and customer outcomes will be vital.

As a valued team member, you may also serve as a Subject Matter Expert when needed. We are committed to your professional growth, and this position offers a clear pathway to advance to a Branch Manager role when the time is right. Join us in making a difference in our customers' lives and developing your career in a supportive and engaging environment.

Do you have what it takes to be an Assistant Branch Manager?

• Proven branch supervisory experience, ideally in a retail/financial services environment.
• Great leadership skills and the potential to inspire and influence the performance of a branch team.
• A passion for customer service and experience of successfully delivering against Branch targets in a demanding environment.
• Can demonstrate effective judgement and resolution making in a real time environment.
• Effective in both written and verbal communication skills.

And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year

Want to join the team?

Click "Please Apply" below.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us