Assistant Branch Manager

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Who are we?

Tusk Lifting is a premium provider of lifting equipment solutions for the industry sector with locations in Teesside, Liverpool, Glasgow and Hull. We specialise in supplying high-quality lifting equipment to business across a wide range of industries, from construction to manufacturing, oil and gas to mining.

Our equipment is designed to meet the toughest demands of the industry, ensuring maximum efficiency, safety, and productivity. With extensive range of lifting equipment, expert technical knowledge, and unparalleled customer service, we are the trusted partner of business seeking to optimise their operations and achieve their goal.

First Tech Group companies include First Marine Solutions, First Integrated Solutions, First Subsea, Tusk Lifting, First Competence, North Sea Compactors, Mooring Systems based in Aberdeen, Montrose, Glasgow, Liverpool, Teesside, Hull and Lancaster, with a headcount of around 300 staff.

The Role?
Due to continued growth, an opportunity has arisen for an Assistant Depot Manager to join our team on a full-time permanent basis Based in our Hull depot.

The client focal point for all client enquiries regarding the sale and rental of company equipment you will be responsible for liaising directly with our clients, creating quotations, and liaising closely with Operational departments and other depots, as necessary.

The successful candidate will hold a strong customer focus with the ability to build strong working relationships with stakeholders at different levels, have an ability to multi-task and hold previous experience within a similar position. Experience within the Lifting Industry is essential.

This role may suit an experienced Hire Controller seeking the next step in their career. This role offers excellent development opportunities, as the successful candidate shall participate in a training and development plan with a view of becoming Depot Manager of the Hull Depot.

What will you do?

• Primarily responsible for liaising closely with the Liverpool Depot Manager, assisting to manage all depot operations whilst remaining the client focal point for all client enquiries.
• Act as focal point for client enquiries regarding the sale and rental of Company equipment, communicating effectively with both internal and external stakeholders, by providing a helpful and friendly point of contact for all enquiries.
• Build strong working relationships with clients, suppliers, and staff to ensure client requirements are met and to ensure continual improvement to support company initiatives.
• Liaise closely with the Operations Teams to monitor stock levels to ensure client requirements are met.
• Create and issue quotations within the company's hire management system, allocating equipment to ensure correct stock levels are maintained.
• Monitor quotations and ensure follow-up, highlighting any leads to Business Development.
  Receive and Create Purchase Orders in accordance with company procedures.
• Raise Work Orders within the company's hire management system and liaise with operational departments to ensure that client requirements and delivery dates are met.
• Act as a 'buyer' by liaising closely with Approved Suppliers to make purchases and raise purchase orders in accordance with company procedures.
• Coordinate with operations and transport teams to ensure the correct equipment is ready and delivered to customer site(s) as required.
• Generate reports to monitor client activity as required.
• Monitor all projects from quotation to delivery to ensure client requirements have been met.
• Assist certification to maintain job-packs ensuring traceability in accordance with company procedures.

• Assist the Certification and Business Development departments, as necessary.

  Who are you?
  • Are experienced within a similar position, preferably within the Lifting Industry.
  • Are proficient in the use of Microsoft Office (e.g. Excel, Word, Outlook).
  • Have the ability to prioritise workload to meet deadlines.
  • Strong communication skills, written and verbal.
  • Hold the ability to operate efficiently at all business levels.
  • A Team Player with the ability to work independently.
  • Hold the ability to balance competing priorities, complex situations, and tight deadlines.
  • Are Self-Motivated with a willingness to learn and maintain continued professional development.
  • Have the ability to multi-task and adapt to changing work conditions.
  • Hold excellent time management skills with high attention to detail.