Assistant Boutique Manager

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Assistant Boutique Manager

Application Deadline: 18 January 2025

Department: Boutique

Employment Type: Permanent - Part Time

Location: Tunbridge Wells

Reporting To: Boutique Manager

Description

We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.

As an ambassador for L'Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.

Contract Type: Permanent, 28 hours per week with overtime

What Will You Do?

Day to Day

• To support the Boutique Manager in all day to day operational and personnel responsibilities.
• Offer & provide demonstrations (including hand massage) to all customers
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
• In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
• Support the Boutique with security and general Health & Safety management & monitoring

Commercial Flair

• To drive KPI'S and drive results in order to reach and exceed targets.
• Understanding of different market types and customers
• To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
• To embrace virtual social selling & looking for opportunity to drive the business forward digitally

People

• To lead by example and to support and mentor all new store employees during their induction & probationary period.
• To demonstrate and coach customer service skills through L'Occi way & MTS (online learning platform) personally and with the team
• To coach & develop all team members wherever necessary and encourage self-development

Reporting

• Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI's.
• Coordination of the store schedule and management of team time keeping, absence reporting and payroll.

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Seek opportunities to support Brand through project work
• Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do
• To maintain good working relationships with Centre management/ BID teams.
• Ensure all online training is completed to ensure your development is a priority whilst with L'Occitane

Driving Results

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
• Support in-Boutique and external customer events
• Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

The Perfect Candidate:

• A love of retail, demonstrated by 3 year's plus of retail management experience
• Excellent customer service skills
• Strong leadership qualities
• Confident and effective communication and listening skills
• Able to demonstrate pro-active selling ability
• Highly motivated to achieve personal KPI's and contribute towards Boutique objectives
• Able to work effectively in a team
• Reliable, honest and flexible
• Positive and friendly attitude as well as consistent ability to operate at your best

What we offer you!*

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance - above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff- 3 days in the office
• Work from Anywhere Policy - up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day's holiday for NewlyWeds
• Discount Scheme
• Product allocation
• Company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards

*some eligibility criteria may apply