Assistant Aftersales Manager - Bury St Edmunds Audi

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Join a Prestigious Brand and Accelerate Your Career! We are currently seeking a dedicated and driven Assistant Aftersales Manager to support the Aftersales Manager at Bury Audi. This is a rare opportunity to join a prestigious brand and progress towards a future role as a Service or Aftersales Manager.

At Marriott Motor Group, our success is built on performance, growth, and strong leadership. Our mission - "Working for our Customers, Colleagues and Community" - is at the heart of everything we do.

About the Role

In this pivotal role, you will support the daily operations of the Aftersales department, with a particular focus on the workshop. Your responsibilities will include:

• Overseeing workshop planning and resource allocation
• Managing team performance, including coaching, development, and motivation
• Ensuring seamless communication between the workshop, front-of-house service team, and customers
• Delivering exceptional customer service by clearly explaining technical issues and quotations in a professional, jargon-free manner
• Monitoring workflow and assigning jobs to the most suitably qualified Technicians
• Maintaining high standards of workmanship and efficiency across the team
• Providing timely updates and feedback to both colleagues and customers

About You

We are looking for a proactive and personable individual who thrives under pressure and is passionate about delivering outstanding customer experiences. The ideal candidate will:

• Have a solid understanding of mechanical processes
• Possess excellent communication and interpersonal skills
• Be confident in managing people and building strong customer relationships
• Demonstrate strong organisational and time management abilities
• Be values-driven, ambitious, and eager to grow within the motor retail industry
• Have previous experience in a similar role within the automotive sector

Why Join Us?

At Marriott Motor Group, we invest more in colleague development than any other motor retailer. If successful, you can look forward to:

• Ongoing training and development opportunities
• A clear career progression pathway
• A supportive and inclusive working environment
• A comprehensive benefits package

If you're ready to take the next step in your career and would like to be part of a forward-thinking, customer-focused team, we'd love to hear from you.

Apply now with your up-to-date CV and take the first step towards an exciting future with Marriott Motor Group.

Marriott Motor Group is an equal opportunities employer. We are committed to creating an inclusive workplace where everyone can thrive and bring their whole selves to work.