Arlington Arts - Casual Duty Manager

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Hours: This is a casual role with no fixed or guaranteed hours. Shifts will vary from week to week

Pay: £12 per hour

About Us:

Arlington Arts is a thriving and very busy arts and conference centre situated on the campus of Mary Hare School.

We exist both to help fund and support the various activities of Mary Hare, allowing the charity to continue its vital work with deaf children and young people, and also to provide a high quality cultural and community resource for the people of Newbury.

Our programme has a strong mix of professional artists, musicians, bands, comedians and theatre companies all year round, and also play host to a large number of local community groups, dance schools, meetings, lectures and training sessions for a very diverse range of clients across our various spaces. We are a valued part of the creative community within Newbury, and strive for a reputation of excellence, quality and customer service.

The role reports in the first instance to the Front of House Coordinator for scheduling purposes and thereafter to the Director of Arlington Arts

The Role:

To be responsible for the smooth running of events and performances at any time of the day, but especially during evenings and weekends. To manage a small team of bar staff and volunteer stewards to ensure that all audiences, artists, students, groups, visitors and users of the venue in whatever capacity receive the best possible experience and the highest standards of customer care.

Main Duties & Responsibilities:

• Box Office administration, selling tickets using our Ticketsolve box office system and handling cash and card payments
• To set up Front of House for different kinds of event
• To lead the Front of House team for live events
• To set up all aspects of the bar operation prior to performances, and to help with bar work and/or serving of hot and cold drinks as required by the needs of the event
• To work on the front reception, answering queries in person and over the phone
• To be the main point of contact for clients/acts at the venue
• To cash up and record all takings on the appropriate systems at the end of each event
• To liaise with technical staff to ensure good communication and the smooth running of all performances
• To be responsible for the Health & Safety of audiences & members of the public

About You:

Essential:

• Previous experience in a customer facing role/environment
• Computer literate
• Ability to problem solve, think ahead and use initiative

Desirable:

• Awareness of Safeguarding requirements and good practice within an education setting
• Experience working in live events/theatre setting
• First Aid at Work certificate

Personal Qualities:

• Excellent communication skills
• Organised and self-motivated
• Able to perform will and remain professional under pressure
• Team player
• Committed to observing Safeguarding standards appropriate to working within a school
• Smart and professional appearance
• Reliable, honest and trustworthy
• Reasonable level of physical fitness

How to Apply!:

To apply, please click the 'Apply for this Job' box at the top of the page.

For more information, please download the Job Description and Application Form blow.

The Job Description can be found: HERE

Download the Application Form click HERE

Please note that Mary Hare adheres to Safer Recruitment Standards and as such all applications must be madevia the Mary Hare website and using the Mary Hare Application Form.
Applications will only be considered via a completed Application Form; CV's cannot be accepted.

Mary Hare | Arlington Manor | Snelsmore Common | Newbury | Berkshire | RG14 3BQ

This School is committed to safeguarding children and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All shortlisted candidates will be asked to complete a criminal records self-disclosure form and successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. We are committed to securing genuine equality of opportunity in all aspects of our activities as an employer and education provider. The role you are applying for is 'exempt' from the Rehabilitation of Offenders Act 1974