Area Support Manager
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Area Support Manager
Nottingham & Peak District- Home based
Fixed term role for 12 months plus Car Allowance and benefits
To support the continued growth of our business we are investing significantly in the infrastructure that underpins our local teams with the introduction of the Area Support Manager role that will work together with the newly established Area Director role. This role will deliver the tactical support to drive the strategic leadership of our Area Directors and be a key interface between our central support functions and our local practices, driving the culture and values that IVC aspires to across our business. We currently have an opportunity in West London. Although home based, frequent travel to our practices in the area is required.
£35,000 - £38,000 a year
Plus Company Car
Building a reputation of excellence
The Area Support Manager will play a key role in creating a culture of positive 'can do' attitude across our network, to drive clinical quality and client care across their area, embedding initiatives, continuous improvement and efficiencies that allow our clinical teams to deliver the prominent levels of veterinary care that IVC Evidensia is known for.
Cultivating Change
Working closely with the Area Director you will be the first port of call in driving sustainable change. The Area Support Manager role is pivotal in offering solutions and cultivating tactical change within our practices. Supporting practices with 'where to,' 'how to' and 'when to' across a range of areas that can help them orientate and operate effectively within IVC Evidensia.
As an ambassador for change within your area you will effectively mobilise the UK strategy within your area, facilitating best practice sharing, growing effective communication channels between practices, and supporting initiatives that elevate the operational and commercial performance of your area.
Building relationships for the future
Our people are at the heart of everything that we do. The Area Support Manager will be the driving force in underpinning our commitment to building relationships across our business. From practices who first join IVC Evidensia to those that have been with us for years, you will be 'the face of the brand' building sustainable relationships, sharing critical central communications and tactical support.
Working collaboratively with central support teams to motivate, troubleshoot and embed our values to retain and engage to the best clinical talent within the veterinary profession.
Become an ambassador for a sustainable career
Our people are our greatest asset, as Area Support Manager you will be an advocate of the IVC Evidensia network, engaging with your internal colleagues and those who are new to our business to ensure that we continue to attract and retain the best talent.
Your role will offer a key support to the Area Director in identifying best practice and creating a culture of shared knowledge/resources that add value to our teams. You will be a driving force in our commitment to continuous professional development across your area, ensuring that our clinical teams have access to relevant and valuable CPD and that we provide equal opportunities for development for all our people both clinical and non-clinical.
Supporting growth
Leading by example, you will influence and motivate our local leadership teams to drive performance through strong, positive relationships with their teams and pursue opportunities to enhance growth. Supporting our practices in utilising dashboards and reporting suites to identify trends, opportunities for efficiencies and offer first-hand support to implement change.
Key responsibilities
*Develop close working relationships with practice leaders and be the 'go to' person for troubleshooting within the area
*Maintain regular contact and build relationships with practices to ensure teams feel supported and part of the wider IVC Evidensia network
*Support the integration of acquisitions into the area, including onboarding staff
*Work with Area Director to identify better ways of working that improve team wellbeing and create efficiencies that bolster the client experience
*Organise area meetings, prepare and distribute agendas, meeting materials & minutes and ensure action points have been followed and completed
*Support practices utilisation of dashboards and reporting suites based on financial and non-financial performance, identify trends, areas of underperformance and opportunities for growth
*Provide support to underperforming sites, help Area Director identify needs and initiate business plan changes
*Ensure all practices are following the leadership and performance frameworks that are put forward
*General administration support for the area including financial admin, HR / Recruitment support, performance management and H&S audits
What you will bring: Role Requirements
*At least 2 years coaching and development experience, with proven mentoring skills, with capability to motivate, support and inspire leaders and senior colleagues to embrace change.
*Ability to understand key financial KPI's and implement tactical response to bolster performance
*Strong people skills including bringing together diverse teams across multiple sites.
*Well-developed demonstratable E.I. skills, you can recognise who needs what and when.
*Dynamic and driven to deliver excellence
*An influencer who can collaborate with others whilst not afraid to challenge the status quo
Benefits
Salary from £32,500
£375 per month Car Allowance plus claimable expenses for mileage etc)
Private Medical Insurance
6.6 weeks annual leave
Employer pension contributions
Family friendly policies such as sick pay, adoption, maternity and paternity paid leave
Pawsome benefits - discounts on retail, travel and leisure