Area Operations Manager (Sheffield)

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Vacancy Location: Sheffield, South Yorkshire

Shifts: Full-time 37.5 hours per week (Monday to Friday - 9am till 5pm)

Pay Rate: Dependent on experience

Sponsorship: This service does not provide support for visa sponsorship

From January 2025, you'll receive even more great benefits as standard with ivolve:

• Enhanced Sickness Pay Scheme
• EV car scheme via salary sacrifice
• Accrue extra holiday days linked to length of service

*Subject to qualifying period & eligibility criteria

About You

You're a natural leader and organiser. You inspire your team to be the best they can be, and you're warm and approachable too. Most of all you're passionate, kind and resilient. These are our values and they're at the heart of the way we do things.

You'll show your team our values in action and inspire and motivate them to do the same. With your experience in care and your passion for purpose, you can join our team and make a difference every day.

Who We Are

We're here to support people to flourish in a place they call home. We're one of the largest providers of adult social care with over 4,000 colleagues supporting 1,300 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do - so we can create the best experiences together.

We're very proud to be recognised as one of the best organisations to work in by 'The Sunday Times Best Places to Work 2024'.

** Person-led Care **

• Our approach is all about co-production with the people we support. We work with them to design and plan things - so we can create the best experiences together
• You will work alongside the people we support and our colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level
• You may deliver personal care to people where and if required in a person-centred way that is always respectful and dignified.
• You will be responsible for the delivery of effective and efficient personalised services for people, ensuring systems, processes and practices are in place and reported to keep people safeguarded from abuse
• Working with internal stakeholders to learn from the past and reflect on new ways of working to reduce future incidents and build positive relationships to achieve good outcomes for the people we support

Great Planning and Leadership

• You will work with the team to lead a culture that reflects our values and supports our colleagues and the people we support to further develop their skills and satisfies all legislative requirements
• You will ensure all risks to people supported are continually assessed, their safety monitored and managed, and they are supported to stay safe as well as monitor people's care and treatment and act proactively on outcomes through completing monthly Quality Audits to ensure processes are in place and adhered to in line with the requirements of the regulator
• You will work to ensure information is collated and recorded in line with our Quality System and regulatory requirements
• Manage the appropriate maintenance of records and personal information in line with GDPR, to the standards required by Information Governance
• You will ensure that all policies and procedures related to the running of all services under your responsibility are adhered to and that performance that falls outside of our expectations is managed with swift remedial action using the expertise available within the group to performance manage anyone who fails to meet expectations or objectives relevant to their role and job description
• Support the disciplinary and grievance process by leading on and assisting in investigations and chairing formal meetings as required, following company policy and statutory requirements

Deliver Great Standards

• You'll work to ensure you follow guidelines, strategies and procedures as set out in our policies to allow people to receive consistent and reliable care
• You will ensure that all services across your area of responsibility are operating in alignment with company standards, policies and procedures and legislative frameworks such as Health and Social Care Act 2012 and Health and Safety at work act 1974 to provide the highest standards of support and be proactive in identifying any areas of non-compliance and reporting this within the required time frames
• You will develop comprehensive and time-bound action plans to address these where required. Using our Quality Framework to foster a culture of continuous quality improvements and assurance across all services within your responsibility
• Alongside your team you will be proactive in managing recruitment requirements across all services under your responsibility to ensure we provide opportunities to support equality and diversity in the workplace in line with policy
• You will work with managers to ensure colleagues adhere to the GCSS Codes of Practice and rules, policies and procedures contained in our colleague culture book and challenge appropriately where values or behaviours fall short of expectations

Work as a Team

• As a team you will take part in the senior on-call system to provide out-of-hours support and guidance to our colleagues
• You will participate in regular review meetings, and senior management meetings
• You will work alongside our expert functions to deliver on key outcomes in relation to Business Development, Finance and People

Professional Boundaries and Communication

• You will ensure communication is effective, respectful, professional, and clear, allowing you to communicate with the people you support as well as families, professionals, and our colleagues to achieve positive outcomes for the people we provide support to
• You will be key to building strong relationships with external stakeholders, to promote, grow and develop a collaborative approach to delivering high quality person led care
• You will create a culture across the area you are responsible for that respects the individual as an adult and equal citizen, supporting people to express their individuality and uniqueness in all areas of life

Sustainability

• You will Ensure leadership, capacity, and capability to deliver high-quality sustainable care to people, demonstrating robust plans to deliver excellent outcomes through regular review of practice, training and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005 and other relevant standards and guidelines
• You will demonstrate a collaborative proactive, inclusive, and timely approach to colleagues' recruitment and selection, up to Senior level or equivalent, ensuring every effort is made to implement policy and processes in a way that meets the Ivolve recruitment standards and legislative and quality requirements. You will work towards achieving or maintaining compliance with the regulator's standards
• Managing allocated budgets, to ensure proper use, accounting, and reporting of all finances within the services in line with Ivolve financial procedures, ensuring cost-effective service delivery

Essential

• Confident IT user
• Knowledge of the regulatory framework of the service provision including the Care Standards Act 2000, CQC, Health and Social Care Act
• Mandatory training qualifications e.g. fire safety, first aid, food hygiene, manual handling, and Health and Safety awareness
• Satisfactory Police Check and check against the ISA List
• Knowledge and commitment regarding Equal Opportunities
• Honesty, reliability, trustworthiness and a passion to make a difference
• Commitment to the aims and objectives of the service and of the company
• Ability to carry out spot checks as required
• RQF Level 3 or above in Health and Social Care

How we will support you

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!