Site Support Manager

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About The Role

Site Support Manager

Salary: £35,000
Location: North West region (Manchester, Warrington, Bolton)

Travel between sites required (driving licence essential due to remote locations)

About the Role

TCFM are seeking a Site Support Manager to support our soft services operations at large Distribution Centres across the North West region. You will be responsible for supporting the effective delivery of FM services across multiple sites, ensuring operational excellence and maintaining strong relationships with the customers.

If you are a Senior Mobile Supervisor looking to step into a position with a clear development pathway, please apply now.

Key Responsibilities

• Provide mobile leadership and management of soft services FM across multiple sites, working in partnership with customers and static Site Managers
• Lead and manage large janitorial teams to deliver high standards of hygiene, cleanliness, and compliance
• Deliver services in line with FM strategy, site service charters, and service level agreements
• Act as the primary day-to-day interface between customers and service partners across sites
• Ensure full compliance with Health & Safety, hygiene, and COSHH legislation, including audits and statutory requirements
• Monitor, analyse, and report on KPIs and SLAs, using data to drive performance improvements
• Support the management of staffing levels, recruitment, training, induction, and ongoing colleague development
• Manage colleague relations in line with HR policies, promoting equality, diversity, and inclusion
• Drive continuous improvement initiatives to enhance service delivery and customer engagement
• Manage agreed FM projects in collaboration with the Project Team
• Respond effectively to emergencies and urgent operational issues
• Build, maintain, and develop strong customer relationships, adapting priorities to meet customer needs

Health & Safety Champion

• Act as the local H&S lead on site, promoting a strong safety culture
• Carry out regular site inspections, safety walks, and observations
• Support completion and review of risk assessments, SOPs, and SSOW
• Ensure incidents, near misses, and hazards are reported promptly and accurately
• Support investigations by gathering facts, photos, statements, and evidence
• Track and follow up corrective actions to closure
• Support delivery and verification of H&S training and toolbox talks
• Challenge unsafe behaviours and reinforce safe working practices
• Act as the link between site teams and the central QHSE function
• Support audits, client visits, and compliance reviews

About You

We are looking for an experienced and strong supervisor / manager with a background in soft services FM.

You will ideally bring:

• Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
• Keen commercial awareness with the ability to analyse data and meet KPIs.
• Experienced in team management, colleague development and performance improvement.
• Confident communicator with the ability to influence and build trusted relationships.
• Proactive approach to problem-solving, prioritisation and service excellence.
• Strong commitment to delivering a safe, clean and compliant environment.

About You

About TCFM

TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK's leading facilities management companies, working with clients across a wide range of sectors.

This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.