Area Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Location: The role is homebased with regular travel within the Greater Manchester area (this includesBolton/Wigan and down to Stockport/Tameside). The successful candidates will be required to attend courts across Greater Manchester on a regular basis.. To ensure the requirements of the role can be achieved with a reasonable distance to travel, you will live in or around the areas that you will be covering.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever
their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and
most effective way.

About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

The Role

Are you an experienced manager of staff looking for a new opportunity?

We are looking for someone who is a great motivator who thrives on leading teams, and working with stakeholders to deliver positive outcomes.

The Area Manager is accountable for the delivery of the Witness Service within a specified area. Managing a team of leaders (Outreach Services, Court Service and Volunteer Development) who coordinate the support given to witnesses both at court and engaging through outreach.

You will work closely with other agencies, they will develop links and networks across the statutory and voluntary sector to provide a range of services to meet the needs of victims and witnesses of crime.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Who we are looking for

We are looking for someone with an excellent understanding of the voluntary sector and experience in operational management and stakeholder engagement.

We are seeking a candidate with the ability to develop and motivate staff and volunteers, with experience of building effective relationships and creating partnerships with key organisations and other stakeholders.

This post is subject to enhanced vetting and barring check.

To apply for this role please submit a CV and covering letter. In your cover letter please demonstrate the following criteria:

• Proven experience of leading and developing a team while creating a positive working environment in which equity and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement, through effective strategic planning
• Experience of effective building of relationships and creating mutually beneficial partnerships with key organisations and other stakeholders.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy staff who are at risk or under notice of redundancy where they satisfactorily demonstrate that they meet the
requirements of the role at interview. Candidates who are formally at risk or under notice of redundancy will take priority over other internal candidates for interview. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants