Area Housing Manager NCCHS

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Job Description

Role: Area Housing Manager

Contract Type: 12-month fixed term contract or internal secondment opportunity

Working Hours: 37 hours per week

Worker Type: Hybrid, on average working 3 days per week in the office. The post holder would also be expected to regularly visit estates within the patch

Salary: Grade I - £46,142 (level 1) rising to £49,282 (level 3) per annum

Location: St Ann's Valley Centre, NG3 3GG

We've got an exciting opportunity available for a talented individual to join our Tenancy and Estates team as an Area Housing Manager - perhaps this is the opportunity you've been looking for? Read on to find out more...

About the Role

As an Area Housing Manager within our Tenancy & Estate Management service, you'll lead a dedicated operational team to deliver high-quality, customer-focused tenancy services across our communities. You will motivate, support and develop colleagues to ensure they have the tools, skills and guidance needed to achieve strong performance, meet service standards and provide an excellent experience for tenants.

You'll play a key role in improving neighbourhoods through effective tenancy and estate management, proactive problem-solving and collaboration with partners to reduce risk, safeguard vulnerable residents and promote community cohesion. Your work will include monitoring budgets, ensuring compliance with legal and regulatory requirements, and driving continuous improvement across your area. In this varied and rewarding role, you will, manage a team to support fair and consistent action around antisocial behaviour (ASB) and tenancy issues, and contribute to delivering our team plans and organisational behaviours.

You will also manage enquiries from elected members, respond to service issues and customer feedback and respond to customer complaints, and represent Nottingham City Council Housing Services at meetings, forums and community events and champion tenant involvement.

About You

The ideal candidate will have:

1. Previous experience gained in a fast moving, pressurised, housing management or customer facing environment dealing with complex issues and competing priorities.
2. Experience of leading, motivating, developing and performance managing a team, to achieve challenging targets and objectives.
3. Experience and knowledge of carrying our robust supervision of antisocial behaviour cases.
4. Thorough knowledge and understanding of the legal and statutory framework relating to employment, local government, housing services and technical services, including data protection, FOI and Health & Safety.
5. Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
6. Highly customer focussed and able to demonstrate problem solving skills.
7. Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 7 requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively - showing your real self is what helps you succeed.

Closing Date: 15th April 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: w/c 27th April 2026 - please note, this is subject to change

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.