Area Conductor Manager [31428 & 31758]

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As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations, and employees. As part of this investment, we are looking to recruit Area Conductor Managers, on a full-time basis, based out of our Coventry and Worcester depots.

Act as the key focus for on train/Senior Conductor activity within the defined area of the Customer Experience department. Deliver train safety, train performance, service reliability and customer satisfaction (NRPS) targets. Lead on train activity for the delivery of on-train customer service.

Please note that there is an on-call responsibility associated with this role.

What does the job involve

• Deputise for the Head of On Train when necessary.
• Provide clear leadership and coaching for Senior Conductor Managers and teams; role model performance and behavioural standards.
• Maximise Senior Conductor resources by effectively managing the team through consistent application of management policies & processes (e.g. management of attendance, welfare and counselling issues, formal discipline and grievance cases)
• Deliver initiatives to drive up NRPS On Train standards
• Hold Site Responsible Person accountability at specified locations
• Actively identify, lead and deliver continuous improvements to train safety performance, service reliability and customer satisfaction.
• Deploy the customer service strategy.
• Proactively monitor team members' on-going development, providing guidance and addressing individual performance

Applications will be considered from colleagues with 6 months experience in current role and a full check of absence and disciplinary records.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.