Application Project Manager (Remote)

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About Us

We are White Label Loyalty (WLL), a fast-growing SaaS business providing innovative customer loyalty and engagement solutions to businesses of all sizes. Our mission is to help brands better understand, engage, and retain their customers through technology.

One of our flagship offerings is the Loyalty Mobile App-a white-label mobile application built from a single shared code base, which we customise and brand for each client. Our app allows our clients to deliver seamless loyalty experiences to their customers across industries.
The Role

We're looking for a highly organised, detail-oriented Mobile App & Operations Executive to join our team. This is a versatile role where your primary focus will be on managing our mobile app operations while also supporting the wider business with various operational and client delivery tasks as needed.

This role is ideal for someone who thrives in a dynamic environment, is a quick learner, and enjoys variety in their work. No coding experience is required-just strong problem-solving skills, attention to detail, and a willingness to follow processes carefully.
Key Responsibilities
Primary: Mobile App Management

• Submit new and updated versions of our mobile apps to relevant app stores (Apple App Store and Google Play).
• Respond to app review feedback or rejections from app stores and collaborate with the tech team to resolve issues.
• Schedule and prioritise app releases in line with client needs, development roadmaps, and business priorities.
• Create new white-label apps for clients by running pre-written scripts and following step-by-step internal processes (no coding required).
• Perform UAT (User Acceptance Testing), usability checks, and regression testing on new app builds and updates to ensure high-quality releases.
• Keep clients informed of new app updates, features, and any app store changes that might affect them.
• Maintain an organised backlog of mobile app bugs, tweaks, and enhancement requests.

Additional: Business Operations Support

• Provide Tier 2 support for the customer support team, especially for mobile app-related queries and issues that need deeper investigation.
• Occasionally cover Tier 1 support for general platform queries during busy periods or team absence (training provided).
• Support the delivery of client solutions by assisting with minor operational tasks as required (e.g., configuration, reporting, data checks).

About You

• Highly organised with excellent attention to detail.
• Confident using technology and learning new software tools.
• Comfortable following technical step-by-step processes, even if you don't have a technical background.
• Strong written and verbal communication skills, with the ability to communicate clearly with clients and internal teams.
• Proactive, adaptable, and able to switch between different types of work as business needs evolve.
• Experience in SaaS, customer support, or digital operations is a plus but not essential.

Desirable (but not required):

• Familiarity with app submission processes or app stores.
• Experience with Jira or other ticketing/project management tools.
• Basic understanding of software testing (UAT, regression testing).