Application Operations Manager

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Job description

Job Title: Application Operations Manager

Business Unit: Audit Technology (EWT)
Grade: C

Reports to: Operations & Support Lead
Work Location: Watford
Travel Required: Yes

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

The Enterprise-Wide Technology Function has an Audit Technology Team that design, build and manage the Applications and infrastructure for the Audit capabilities applications. We are looking for a candidate based in the UK that is a proven manager of teams from a managed service and can effectively communicate at all levels, translating the technical into a language that non-technical people can understand

Whilst providing new challenges, the team offers the opportunity for growth and development professionally. As a team we grow together on all fronts.

If you want to join a fast-growing team, you want to make a difference and grow to new heights, then please read below and apply.

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.

The Role

Situated within the Audit Technology Team within KPMG's EWT Function and is a direct report to the Audit Engineering and Support Lead.

We are seeking an experienced, skilled and proactive Applications Operations Manager to support and act as a deputy for the Audit Engineering and Support Lead. They will support the successful delivery of all Audit Technology operations within the Audit Technology Delivery support structures which enable and support the Audit Business function and services across the enterprise, delivered by internal and supplier teams.

Key Responsibilities

• Stakeholder Management - Maintain stakeholder relationships with supplier, other technology functions and business leaders for all relevant Technology services, that relate to Audit, at a KPMG UK level & Global.
• Technology - Understanding the Audit Function / applications / platforms to effectively manage expectations on Service Delivery and to collaborate on delivering improvements
• Supplier Relationships - Develop trust with and amongst the suppliers to utilise their expertise, know-how and innovation to the benefit of the Audit function
• Team Management - Support the operations team providing coaching and developing them to succeed
• Transition - Ensure smooth transition of services into/from operations portfolio with suppliers & internal teams
• Governance - Ensure operational governance processes are correctly followed and adhered to e.g., Change Management

The Person

• A collaborative team player who can bring others with them.
• Self-starter with a 'can do' attitude.
• Someone who is looking for an exciting and dynamic challenge, with an appetite and ambition to progress.
• Recognises the importance of continuous self and team development and actively strives to achieve this.
• Helps others to understand how their work contributes to the overall success of an engagement and the wider firm.
• Fosters a sense of self belief and confidence in others.
• Takes time to learn about other people and their experiences, and how to apply this learning.
• Demonstrates curiosity and open mindedness to new ideas, approaches and perspectives.
• Actively engages with others to address their views and concerns.

Knowledge, Skills & Qualifications

Essential

• Previous experience in running Service Operations in a large-scale IT environment
• ITIL v3 Certified
• Strong communication, interpersonal and stakeholder management skills
• Proven understanding of change management processes in a fully change managed environment (ITIL)
• Experience in managing technical resources

Desirable

• Experience in working in a either a cloud environment or risk and control / assurance environment preferred