Anthropologie Senior Sales Associate - Brent Cross, London

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Location

This position is located at Brent Cross Shopping Centre Prince Charles Dr Hen, London, , NW43FP United Kingdom

Role Summary

Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.

What You'll Be Doing

Exceed the customer's service expectations by meeting the following responsibilities:

• Build genuine relationships with customers
• Greet all customers within their first five minutes in the store
• Offer to hold items for the customer at the cash wrap or in the fitting room
• Determine the customer's needs and offer suggestions and alternatives
• Utilize all customer care resources
• Offer to locate out of stock product from other stores

Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

• Comment on all items purchased
• Enquire if their purchase is a gift that will need to be wrapped
• Request the customer's phone number
• Ring transactions efficiently - issue a receipt
• Compare signatures on back of card and receipt
• Demonstrate knowledge of return policy
• Practice proper phone etiquette
• Perform all register functions
• Train new associates on register university
• Maintain cash wrap organization, cleanliness and restock
• Assist in maintaining store merchandising and operational standards
• Uphold all company policy and procedures
• Serve as a proactive mentor, teacher and problem solver for the sales team

What You'll Need

• MOD
• Store opening and closing functions
• Store operations
• Perform all sales functions

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#AnthroEU #LI-AA1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.