Airfreight Account Manager

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CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Our Bollore team based in London Heathrow are looking for an Airfreight Customer Service Coordinator to join their air operation. This role will provide outstanding levels of customer care, proactively expedite and monitor movements in order to meet and exceed our clients expectations.

This is a Monday - Friday role.

WHAT ARE YOU GOING TO DO?

• Price, plan and monitor customer orders with full accuracy and visibility from pick-up to delivery point.
• Provide solution options for both price and service.
• Ensure all documentation, are checked in an accurate and timely fashion and that client profiles are updated.
• Ensure files are invoiced and completed correctly.
• Maintain liaison with all SDV operational and support departments.
• Build relationships with the network, third party suppliers and carriers to ensure best practice, service and cost control.

WHAT ARE WE LOOKING FOR?

We are looking for the successful candidate to have multi-model experience or significant airfreight experience. You will have a flexible attitude to working in a multi-modal environment and you must be customer focused, putting the customer at the heart of everything you do. It is essential you have excellent attention to detail and problem-solving skills with the ability to communicate at all levels. It is desirable if you have experience with temperature control shipping with the ability to oversee a number of projects.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2