Aftersales Manager

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A Little Bit About Us:

The Vindis Group is seeking to appoint an Aftersales Manager to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• Drive Our Brand - Enjoy or Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
• Family First - Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
• Celebrate You - Take your birthday off with Paid Birthday Leave - On us!
• Stay Healthy - Our enhanced Sick Pay ensures you're taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind - Enjoy a life Assurance policy at no cost, brining peace to you and your loved ones.
• Exclusive Discounts - Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases. Drive with confidence and savings!

Key Role Responsibilities:

As an Aftersales Manager, you will be an integral member of the Aftersales Team. Your key responsibilities will include:

• Leading your departments in a clear, considered, and appropriate manner, in line with the Vision, and building an accountable and progressive business unit.
• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability
• Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Liaise with external companies to ensure good working relationships are developed
• Maintain rigorous control of Department costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
• Recruit, coach and appraise team to ensure they are operating to full potential
• Ensure that company standards are followed in relation to control of funds, premises, vehicles, and other company resources
• Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.

Prerequisites:

• Experience as an Aftersales Manager/Head of Aftersales in a Large Main Dealer environment and/or experience in a Head of Business role
• Experience of working in and excelling in a target driven environment
• Experience of developing and monitoring budgets
• An understanding of marketing processes and development of pricing strategies
• Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
• Be able to guide and direct a large team
• A strong customer focus
• Excellent communication skills - able to negotiate and influence

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.