Aftersales Manager

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Aftersales Manager

Gloucester, Gloucestershire
£55,000 per annum
Mon - Fri, 45 hours per week (08:00 - 18:00)

Your Role

This role is all about an inspiring approach to leadership. When a team is led well, they are inspired to achieve for themselves, each other, customers and their manager. Whilst manager is in the title of this role, we are looking for a true leader. Of course, there are essential tasks as part of an Aftersales Manager role, which needs a truly customer-centric approach, but bringing a team together is central to achieving this. We are looking for an individual who will be able to independently manage and develop a customer-orientated and profitable department.

Skills & Behaviours Required for this Role:

Leadership - A manager administers, maintains, and focuses on systems and structure, while a leader innovates, develops, and focuses on people. This role is all about leadership.
Communication - Success always comes back to great communication. Whether that is between you and your team or keeping customers updated and doing what you promise you will do.
Resilience - Leading a team is not always an easy job and resilience is a core behaviour required. A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Motivation - To ensure personal and team success, being motivated is essential and is a key part of leadership.
Strategic - A bigger picture thinker is what is needed in a leader, seeing further than what is in front of you and planning sustainably.

Day to day, you will be:

• Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
• Monitoring compliance with all statutory regulations and ensuring both Rygor and Mercedes-Benz quality and service standards are being met.
• Controlling cost management for department.
• Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service.
• Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed.
• Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach.
• Leading and developing apprentices.
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
• Building strong working relationships with customers.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
• Promote the development of your team.

This role will be a great fit for you if:

• You possess extensive motor industry experience, in an Aftersales position at management level.
• Extensive knowledge of the operational running of a workshop and business administration.
• A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
• Must be experienced inpeople management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on.
• Enthusiasm and continuously improve product knowledge of self and others.
• Desire to achieve the highest standard of personalised customer care.
• A flexible approach to work and adaptable to thrive in a changing environment.
• You are computer literate and confident using technology.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are qualified/experienced for the role, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for you

• Working for an official Great Place to Work™ and UK Best Workplace for three years running!
• Working for a UK Best Workplace for Wellbeing.
• Working for a UK Best Workplace for Development.
• Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
• Access to 100s of employee perks on Perkbox.
• Recipients of the Bronze Award under the Armed Forces Covenant
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders in the business.
• Employee-led Veterans support group.
• Reward and recognition programmes, including our annual company awards.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Long service recognition which includes additional annual leave*.
• Branded uniform (front of house staff).
• Death in service benefit.
• Ongoing investment in company facilities and working environments.
• 23 days of annual leave per year plus Bank Holidays.

Our Values & Behaviours

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding
I am grateful. I am courageous. I am curious.

• We love to say "thank you" to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them - every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple "thanks" to your colleagues.

Reliable
I am honest. I am attentive. I am trustworthy.

• Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
I am inclusive. I am resilient. I am kind.

• We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

About Rygor

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in December 2022.

We have multiple industry and network awards under our belt and provide exceptional customer service, which Sets Standards. What's more, we are officially a Great Place to Work™, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

✅ Hiring Process

1. We shortlist CVs online, so make sure to include information about yourself that makes you stand out
2. A short screening call with our hiring manager or a member of our people team
3. Come to site and meet the team, have a tour, and let's have a chat so we can get to know each other better
4. If your application is successful, we'll be excited to make you an offer

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.