Aftersales Manager

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Description

Aftersales ManagerBarnetts Volkswagen DundeeSalary DOE Company Car

Colleague Benefits:

• Enjoy your birthday off on us every year!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
• Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDISCOUNTS is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview:

• To develop After Sales Department plans and budgets to achieve agreed financial, marketing, staffing and sales targets.
• Ensure that recruitment is conducted with reference to current policies and procedures.
• Ensure that appraisals are conducted for each employee and training plans / staff development programmes are agreed and implemented at time intervals as periodically agreed.
• Create and maintain control systems for all departmental resources, financial, material and personnel.
• Create, agree and implement sales, merchandising, advertising and sales promotion plans to meet plans and budgets; maintain after sales reception area to a high standard and ensure effective display of parts and accessories.
• Continuously monitor Customer Services levels and take corrective action where necessary training, discipline or new procedures
• Utilise monthly accounts to monitor and control profitability and productivity, including workshop efficiency, debtors and working capital.
• Ensure that all warranty work is carried out within guidelines.
• Ensure a safe working environment is maintained and employees are trained in safe use of equipment and substances.
• Ensure that the premises and equipment are maintained to a high standard of repair, decoration and presentation as agreed with GM/Board.
• Ensure that all legal responsibilities are met.
• Train parts and service staff in service and parts reception duties.
• Ensure the efficient and timely operation of administrative systems and operating procedures including: monthly stock orders; completion of statistical reports; invoicing of all parts; stock checks; stocks control etc.
• Resolve all customer parts enquiries and complaints in a competent and timely manner.
• To hold staff briefings for all staff on a regular basis and a written record kept in minute form.
• Assistance with any other task as directed.