Aerodrome Procedures Manager

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Job Description

In this role, you'll lead the development, maintenance, and governance of aerodrome procedure documents, ensuring full alignment with CAA requirements, Health & Safety standards, and wider regulatory and industry best practice. You'll oversee aerodrome change management - driving robust engagement, completing safety reviews, and ensuring all changes are implemented safely and effectively.

Responsible for the issue, control, and upkeep of airside operational publications under the Head of Airside Operations, including OSIs and the transition to a consolidated Airside Ground Manual, maintaining strong document governance and standards. Work with HAL teams, NATS, airlines, ground handlers, and service providers; ensure supporting materials (including Heathrow airside maps) are kept current; and deliver ad hoc procedural/compliance projects as required.

Responsibilities

• Develop, review and maintain aerodrome procedure documents compliant with CAA, Health & Safety and environmental requirements, ensuring strong governance across version control, approvals, distribution and review cycles.
• Lead aerodrome change management from a documentation perspective, ensuring appropriate engagement, safety assurance and alignment with regulatory and industry best practice.
• Own and manage Operational Safety Instructions (OSIs) and Heathrow's airside standards documentation, including coordination of the OSI Working Group and the transition towards a consolidated manual approach.
• Represent Aerodrome Operations documentation at internal and external forums, engaging HAL teams, NATS, airlines, ground handlers and service partners to agree changes and maintain operational consistency.
• Ensure supporting operational materials - such as airside maps and related references - are accurate, current and aligned with operational needs.
• Lead, coach and develop a small team while delivering ad hoc procedural, compliance and continuous-improvement projects that enhance operational safety and efficiency.

Qualifications

• Excellent written and verbal communication skills, including producing high-quality formal documentation.
• Strong working knowledge of airside operations, Heathrow's regulatory environment, and the practical application of wider regulatory standards and guidance.
• Operational airside experience at the supervisory level or higher.
• Experience leading and developing a small team, providing direction, coaching and performance oversight to deliver high-quality outputs.
• Full, valid UK driving licence and ability to pass an occupational health medical to obtain/hold an Airside Driving Permit (all areas).

Ideally, you will also have:

• Proven ability to engage and influence stakeholders in complex operational environments (ideally airside/airport operations).
• Demonstrable experience working within Quality and Safety Management Systems.

#LI-Hybrid

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.

You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.