Advisor

Job Description

Contract: Fixed Term until August 2026

Salary: £24,636.15 due to increase in April

Working hours: 25 - 37.5 hours

Our operating hours are:

• Monday to Friday 8:30am to 6:30pm
• Saturday 8:45am to 5pm
• Sunday 10am to 5pm

Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:

• Week 1: 44 hours spread across 6 days
• Week 2: 31 hours over 4 days.

We are only able consider part-time applicants who can work at least 25 hours per week and are available on weekends.

Do you love connecting with people? Are you motivated by solving problems and making a real difference? If you get satisfaction from knowing that you've genuinely helped someone, this could be the role for you.

At Boots, we believe every interaction counts. We're looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day. As an advisor in our Nottingham-based contact centre, every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.

What you'll be doing

You'll support customers by listening, understanding their needs, and finding the right solution to their problem-leaving them feeling more supported than when they first reached out.

Exceptional customer service isn't just a goal here - it's what we do every day and knowing the impact you've made to each individual is what makes this role truly rewarding.

Key responsibilities

As part of our Customer Support Centre team, your role will involve:

• Handling 80-100 calls from Boots customers during peak periods, ensuring a prompt and professional response.
• Understanding customer needs to provide tailored support and solutions.
• Assisting with queries about Boots.com, the Advantage Card, and our Healthcare services.
• Encouraging customers to sign up for our services, ensuring they receive the best possible care.
• Collaborating with team members to enhance the overall customer experience.

Our Training Program!

Full training is provided for the role. Your 4-week journey combines classroom learning and hands-on experience. Our Training Team and Mentors will support you throughout.

Your first week will be full-time, regardless of your contracted hours, to ensure a strong start.

What you'll need to have (our must-haves)

• The ability to understand and address customer needs and challenges with genuine empathy and compassion.
• A knack for resolving customer queries efficiently and effectively.
• Comfortable working in a fast-paced environment while maintaining high-quality service.
• Excellent organisational skills to manage multiple tasks
• Proficiency in using computer systems and adapting to new software with ease.

It would be great if you also have

• Previous experience in a customer service environment
• Problem-solving skills.
• A willingness to learn and adapt in a fast-paced setting.

Where your brilliance can take you

As a Customer Service Advisor at Boots, the skills you develop don't just stop at the contact centre - they can take you anywhere in the business. Whether you're interested in moving sideways to explore a different team or progressing upwards into new roles, there's something for everyone, and we provide the support to help you get there. Our teams offer guidance on writing CVs, interview techniques, networking, and building new skills, so you can take on fresh challenges and grow your career in the direction that interests you most.

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What's next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.
Be brilliant with Boots.