Administrator – Reservations

About the roleAbout the role:

Working with the Hotels Centralised Operational Support Team, you’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience whether they are at the hotels for the day or a longer stay. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.

As an Administrator, you’ll be part of the essential operational support team for the Partnership hotels offering high quality service through efficient and accurate administration of financial functions, reservations, ordering, recruitment & membership. The main focus of this role will be the centralised reservations for all Hotel sites.

● Salary range - £24,400 - £28,400

● Contract type - This is a permanent role

15 hours per week on a 3 week rota
2 weeks Monday and Friday 7.5 hours per day
1 week Friday and Saturday 7.5 hours per day
Earliest start time 7am and latest finish time 6 pm

This role is not fully remote.

● Working pattern- 15 hours per week.

● Location - This role is based at The Odney Club, Cookham, Berkshire - with blended working midweek once fully trained

Key responsibilities

● Other admin responsibilities relating to the general hotel administration, membership and supporting New starter Inductions. Occasional Financial processing.

● The role will require collaboration with other areas of the hotels, allowing you a chance to communicate and work with other Partners and develop your skills.

● The role will offer you opportunities to display your talent, people management skills and knowledge of working as part of a successful team. 

● Flexibility is required to attend in person training based at Odney

Essential skills/experience you’ll need 

Hospitality is an ever changing environment with a real focus on great customer service and providing an experience for our guests. This is achieved through each Partner being motivated, creative and great teamwork.

● Self-motivated/ Industrious
● Proficient in IT systems and able to use standard software
● Excellent administration skills
● Excellent communication skills, both written and verbal
● Excellent customer service skills (in person and over the phone)
● Proactive & flexible
● Strong organisational skills

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.