Administrator

Join Allianz Legal Protection, a specialist team that has been providing legal expenses insurance to personal and commercial customers since 1986. You will provide comprehensive administrative support, enabling colleagues to deliver exceptional service to our customers. We are looking for someone who is proactive, forward-thinking, and comfortable working independently as well as within a close-knit team environment, with the ability to manage multiple priorities and adapt to a varied and dynamic workload.

What a Typical Day Looks Like

Your day will involve supporting Allianz Legal Protection operations, including handling calls on our legal helpline and processing claims data from our solicitor partners.

You'll need to prioritise effectively, handle interruptions with ease, and maintain a calm, professional approach throughout.

Working Pattern & Location

This role is based at our Bristol Victoria Street office, with a hybrid working arrangement. You will be required to attend the office one day per week (Thursday), with the remainder of your hours worked remotely.

The position is part-time, covering core days Monday, Thursday, and Friday (9:00 AM - 5:00 PM). While these are the standard hours, we value flexibility and may occasionally require you to adjust your schedule to support business needs or team coverage.

Salary

Circa £16,800. Pay is based on relevant experience and skills. Salary is only one part of our total reward package.

Key Responsibilities

Customer Interaction:

• Answer and direct incoming calls with professional and confident telephone etiquette, ensuring queries are resolved or redirected promptly.
• You will be receiving calls into our legal helpline where you will need to obtain relevant information from the customer and enter that onto the system for a Legal Advisor to them call back.
• Act as the first point of contact for internal and external stakeholders, delivering a positive impression of Allianz at all times.

Administrative Excellence:

• Perform accurate data entry and maintain records in line with company standards.
• Prepare and send out contracts, invoices, quotations, and internal work instructions within agreed timelines.
• Manage and organise incoming and outgoing correspondence, including emails and documentation.
• You will be processing data from our Solicitor partners and entering this into Allianz Legal Protection systems, some of the data is automated directly into the system for you to review.
• You will be checking insurance cover for potential claims which will require accessing internal systems, making phone calls to Brokers and liaising with policy holders to confirm cover.

Operational Support:

• • Maintain an effective filing system to ensure compliance and team efficiency.

Continuous Improvement:

• Contribute ideas to improve processes and enhance team efficiency.
• Adapt to shifting priorities and interruptions while maintaining high standards of accuracy and professionalism.

Essential Skills & Attributes

• Proactive and forward-thinking, with the ability to anticipate needs and take initiative.
• Strong organisational skills and ability to manage a diverse workload with competing priorities.
• Excellent communication skills, both verbal and written, with a professional and confident telephone manner.
• High attention to detail and accuracy in all tasks.
• Ability to work independently and as part of a supportive team.
• Flexible and adaptable to shifting priorities and interruptions.

Technical Skills & Experience

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with data entry and document management systems.
• Previous experience in an administrative or customer-facing role.
• Familiarity with business telephony systems desirable.
• Insurance industry experience is an advantage but not essential.