Administrator
Role overview:
Job title: Administrator
Role overview:
Poole /Hybrid Working (approx. 3 days per week in the office)
Currys Business, Poole (5323) - Merck House, Seldown Lane, Poole, BH15 1TW
Permanent
Full Time
Grade 1
Salary - £23,920 per annum plus bonus (paid monthly) standard salary is paid 4 weekly and bonus is paid monthly (13 payments a year and 12 of those have the bonus in)
Hours - 40 per week, Monday to Friday, 9am - 6pm
At Currys we're united by one passion: to help everyone enjoy amazing technology.
As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
At Currys we have a distribution channel with partners across the UK providing B2B mobile phone connectivity to their customer base.
As an Administrator in our Specialist Business Centre in Poole, you'll ensure the complete, accurate and timely receipt of commissions from the mobile network(s) are achieved and required payments are made to Currys Business Partners. You'll also act as a control point for compliance and assist in owning the data integrity and optimisation across all mobile channels.You'll do this by reviewing commission payments and clawbacks for the weekly payment run process feeding back any errors, fixing issues and investigating incorrect payments.
Role overview:
As part of this role, you'll be responsible for:
- Performing compliance checks on completed deals and processing them into the system to generate payment
- Completing a weekly review of commission payments and clawbacks for weekly payment run process
- Handling, updating and reviewing databases to ensure accuracy
- Delivering high standard of customer service and deal with any partner queries adhering to SLA's.
- Managing partner queries (including query inboxes) to defined timescales and service levels
- Actively defining opportunities for process improvements. Managing, testing and assisting with implementation
- Creating and maintaining a full set of working procedure documents for all core activities
- Reviewing partners accounts for revenue share and raising manual payments
You will need:
- Good IT skills with a working knowledge of Microsoft Excel
- Strong customer service
- Strong analytical skills
- Can do attitude and a positive mindset
- Knowledge of the telecoms industry would be an advantage
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
- 25 days holiday plus 8 bank holidays
- Quarterly fun days in office
- Free fruit
Why join us:
Join our Specialist Business Centre team and we'll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.]]>