Administrative Line Manager

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Role Summary

We are appointing to the role of Administrative Line Manager in our busy Trauma and Orthopaedics team. It is an exciting role where the successful candidate will gain an array of new skills.

You will be responsible for the line management of administrative and clerical staff and the day to day running of administrative functions.

The post holder will be responsible for the following tasks

• Ensure that all staff are managed appropriately and within the parameters set by the Clinical Service Manager and Admin Services Manager
• Ensure that the administrative service is appropriately resourced and the work is closely aligned to the needs of the Trust's strategic agenda and direction
• Ensure that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients
• Support and motivate the administrative workforce to focus on the needs and experience of patients
• Promote a culture of continuous improvement and share this knowledge across the trust to improve efficiencies, increase patient care and drive down costs
• Ensure implementation and continual compliance with relevant Standard Operating Procedures (SOPs)

• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for an enthusiastic and motivated individual to work as part of our dedicated Administration Line Management Team in Trauma and Orthopaedics.

The role is diverse and requires a self-motivated individual who will be able to adapt to the growth and challenges of the department.

This opportunity is a great role for someone who likes to problem solve and work in a fast-past environment.

This role is extremely beneficial to both the Clinical and the Administration teams. The successful candidate will need to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships.

You will be accountable for the line management, coaching and development of the divisional administrative and secretarial teams, and it is these teams who are dedicated to provide solid administration services within the Orthopaedic Division. The breadth of this role includes ensuring a duty of care and that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients.

The successful candidate will be able to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships; ideally you will have an NHS leadership background.

As a key member of the management team, you will be adaptable and drive through positive change in an ever-changing climate of improvement. You will work collaboratively with the wider management team to promote a culture of inclusive and continuous improvement and share this knowledge across the Trust to improve efficiencies, whilst always ensuring you have excellent patient care in your line of sight.

This is a hugely demanding but rewarding position that would best suit a self-driven and positive individual. So, if you have an interest in developing yourself and others, we strongly encourage you to come and visit the department and meet the teams; If interested please be in contact and you can meet the T&O family.

Working Pattern: 37.5 hours per week, Monday to Friday.

Interview Date: Friday 24th May 2024.

For further information please contact: Gemma Beer,Admin Services Manager, via email gemma.beer1@nhs.net or Mel Howland, Admin Line Manager on mhowland@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.