Administration / Service Support Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Administration / Service Support Manager - HPB, Endocrine, and Upper GI Surgery role offers a fantastic opportunity to manage and streamline administrative operations within these specialised surgical services. The postholder will oversee patient pathways, scheduling, and administrative functions to ensure smooth service delivery and an exceptional patient experience. Working closely with clinical and administrative teams, the role involves managing 18-week pathway targets, addressing patient queries, and ensuring compliance with Trust policies. This position is ideal for candidates with strong organisational skills and a proactive approach, keen to contribute to improving efficiency and outcomes in a dynamic surgical environment.

Main duties of the job

• Manages the people, processes and performance of an administration or service support team within a specified service.
• Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service.
• Provides cross site support to enable co-operation within and amongst teams.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria

• Degree level qualification or equivalent training and/or experience

Experience

Essential criteria

• Knowledge of administration procedures and computerised software
• Provision of management
• Operational experience in a managerial role

Desirable criteria

• Experience in Change Management

Skills/knowledge/ abilities

Essential criteria

• Ability to prioritise and delegate tasks appropriately
• Able to identify areas for improvement and implement processes as appropriate
• Professional attitude

Desirable criteria

• Advanced Delegation and Time Management
• Leadership Training

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 513.2KB)
• Functional Requirement Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)