Administration Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:

• Collaborate at every level by living our Values to create the right conditions for us all to work together.
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
• Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
• Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
• Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is: https://www.northlondonmentalhealth.nhs.uk/

Job overview

We are thrilled to announce a new opening for an Administration Manager within our CAMHS (Child and Adolescent Mental Health Services) admin team. This position based between Holly Oak, Edgware Hospital, and Oak Lane Children's Centre.

As the Administration Manager, you will play a pivotal role in leading our dedicated CAMHS Administration team. This includes overseeing staff management, ensuring the professional development and training of team members, supporting change initiatives, and assisting the Senior Leadership Team. This role is ideal for an enthusiastic and experienced individual with at least two years of experience in team management and a proven ability to implement system changes.

We are looking for someone with a high attention to detail, strong communication and exceptional organisational skills. If you are passionate about supporting children's mental health services and ready to take on a new challenge please do apply.

if the maxium number of applicantions is met this post will close early.

Main duties of the job

Duties and Responsibilities

1. Line management responsibility for Administrators / Team Leaders within your service.

2. To manage all administrative functions within the teams.

3. To monitor individual and team performance and make recommendations for improvement where required.

4. To provide a secretarial support service as required, to the Senior Management Team, including diary, management, typing of letters, reports and any general correspondence as requested.

5. Co-ordinate administrative and secretarial services, including the preparation of agendas, taking and transcribing of formal minutes using advanced level of IT packages.

6. Produce reports, spread sheets and correspondence to a high standard, ensuring accuracy and good presentation at all times.

7. Communicate clearly and effectively, complex and often sensitive information to a range of staff, internally and externally across the organisation, service users, relatives/carers, and other stakeholders, where sensitivity, tact and persuasive skills maybe required.

8. Identify and develop changes to practices, procedures/policies and implement changes in own teams.

9. Use initiative and support the general management of the administration department by providing a focal point for queries in the absence of senior manager.

10. To plan and arrange meetings and assist with locally held training events, workshops, room bookings, hospitality, and manage projects as identified by line manager.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

***Please kindly refer to the job description and person specification by clicking on the JD/PS attachment in the advert.***

Person specification

Education and qualifications

Essential criteria

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in area.

Experience and knowledge

Essential criteria

• Full range of administrative procedures, software programmes
• 2 years' experience of line manager responsibility
• Handling confidential and sensitive information in accordance with the Data Protection Act

Desirable criteria

• 2 years NHS experience of working in a mental health setting.

Skills and abilities

Essential criteria

• Extensive use and knowledge of all Microsoft Office programmes; Outlook, Word, Excel and Publisher.
• Demonstrate a high standard of telephone liaison, interpersonal, organisational and communication skills
• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details.

Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff.

Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System.

Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible.

All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust's satisfaction, your suitability for the position in which you will be employed.

Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD and Person Spec (PDF, 448.4KB)
• Functional Requirements PDF (PDF, 536.5KB)