Administration Business Manager

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Detailed job description and main responsibilities

For further information, please refer to the Job Description and Person Specification
• The role of the Administration Business Manager is to ensure a high quality service is provided for patients and specialties at all times
• To provide strong and effective leadership to medical administration teams.
• To ensure delivery against all key targets and performance indicators.
• To analyse and report service level activity and access performance information for a range of audiences.
• To develop measures of monitoring activity for the division, and to set targets where necessary.
• Liaise with the Deputy Divisional Director and Finance Manager on any areas of concern relating to performance.
• Represent the Division at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Division appropriately and in a timely manner.
• Contribute to the investigation of patient complainants to ensure that appropriate and timely responses are given and that trends are identified and remedial action taken.
• To assist the Deputy Divisional Director in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested;
• The post holder will be expected to identify and implement initiatives to improve services. The ability to communicate effectively at all levels within a complex multidisciplinary environment is essential.

Person specification

Qualifications

Essential criteria

• Educated to degree level or evidence of equivalent level of ability/ NHS experience
• ECDL qualification or equivalent qualification/experience - able to set up spreadsheets and documents as well as input data onto pre-prepared spreadsheets and word documents

Experience/Knowledge

Essential criteria

• Experience of working to strict deadlines and using resources effectively to achieve deadlines

Desirable criteria

• Experience of managing an operational team, including motivation, development and the assessment and delivery of training needs

Skills, Abilities and Personal Qualities

Essential criteria

• Highly organised approach and ability to prioritise your own work as well as others
• Work well under pressure and proactively manage a busy workload
• Self-motivated with a proactive approach to problem solving
• Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patients sponsors.
• Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
• Have excellent keyboard skills and be able to work more or less continuously at a computer
• Strong sense of quality and able to lead by example, ensuring that customer service is given high priority
• Ability to work with a high degree of flexibility including working hours

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Documents to download

• Job Description & Person Specification (PDF, 524.1KB)
• Job Features Form (PDF, 128.6KB)
• Royal Marsden Trust Values (PDF, 715.5KB)
• Workplace Wellbeing and Rewards Guide (PDF, 1.2MB)