Administration and Failsafe Manager

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Detailed job description and main responsibilities

The successful applicant needs be able to confidently and competently work under pressure dealing with a large workload in a busy office. An excellent telephone manner is required as the post holder is the point of contact for patients. The role also requires occasional face to face contact with patients.

Person specification

Education and Qualifications

Essential criteria

• Degree-level qualification or equivalent managerial qualification or experience
• GCSE level grades A-C in Maths and English Language or equivalent

Desirable criteria

• Administration Certificate in Diabetic Eye Screening or working towards

Knowledge, Training and Experience

Essential criteria

• Experience of managing the administration department in an NHS organisation
• Knowledge of the National Diabetic Eye Screening Programme service objectives and quality assurance standards
• High level of administrative organisational experience, including the setting up and maintenance of processes and systems, preferably within a screening programme
• Experience of managing patient administrative systems, and developing and implementing new processes
• Experience of managing staff, including organising and delegating workloads, recruiting, training
• Ability to analyse data and generate reports (e.g. use of excel spreadsheets)

Desirable criteria

• Previous experience of working within a Diabetic Eye Screening Programme
• Experience using Lorenzo and Medisoft electronic patient record system
• Knowledge of diabetic retinopathy screening pathway

Special Attributes and Other

Essential criteria

• Ability to work flexibly to meet the needs of the service
• Evidence of continued professional development

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 333.9KB)