Activities Manager
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Company Description
We are currently seeking an experienced Activities Manager to join our Resort Management team, with the capability to drive and manage our busy Activities department at our award-winning Resort, located just outside Maldon.
Our commitment to excellence has earned us a five-star rating, reflecting our dedication to providing a memorable guest experience.
At the heart of our success are our team who we regard as part of our extended family. We believe in nurturing talent, encouraging innovation, and fostering a supportive environment where everyone has the opportunity to shine. By joining us, you're becoming part of a rich tradition of hospitality and a company that values growth and excellence.
If you possess high levels of energy, excellent communication skills and the ability to quickly build a strong rapport with our team and guests - this role could be just for you.
Job Description
Main Duties include but are not limited to:
To support the consistent delivery of the Entertainments Operational Standards and Customer Service Standards in order to support the Company Vision and Misson and take necessary actions to ensure standards are not compromised.
To support the Entertainments Management Team with the running of the Activities Team department on shifts, ensuring that the departments operation is productive, efficient and professional at all times. Leading by example, motivating the team and ensuring that all policies and procedures are followed.
To support fostering a culture in developing team members to support the departments overall performance and to get the very best out of each team member in order to support them reaching their full potential.
To support developing the Activities Team product knowledge to ensure that our guests expectations are met.
To attend all Entertainment Management meetings that you are invited to and to play a proactive and supportive role.
Be a solid team player with key interdependencies with the Entertainments team to support and work together to deliver consistently high standards at all times.
To ensure that guests enjoy their experience within the Activities/Sports areas whilst operating in a safe and professional manner at all times and within the normal operating procedures/ emergency action guidelines, delivering a high standard at all times. Report any failings in Health & Safety, near misses or accidents during any activity, directly to the Head of Entertainment.
Ensure all in-house and external equipment and activity facilities are kept in good working order, maintained to high standards, and replaced as needed.
Qualifications
At least 2 years experience in a management role.
Knowledge of Health and Safety requirements in an Activities environment.
Additional Information
Along with a competitive salary we will offer you:
- Free use of our Gym and Swimming Pool
- 30% Discount on products in the shop
- Discounted holidays for you and your family at both our Five Lakes Resort and Hopton on Sea Resort
- Free Team Lunch available daily
- An all-year-round position (not seasonal)
- Free Parking and on the main Bus Route
- Cycle to Work Scheme
- 10% Discount off all products and treatments within Aphrodite Beauty Salon
- Reward & Recognition Schemes
- Opportunities to learn and develop across the Resort, as well as options to complete fully funded qualifications
- Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive 'Evening of Entertainment' on Resort
- Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP's, mental health support and counselling
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Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
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