Accounts Manager

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We are looking for an experienced and confident individual with a strong background in credit control to join our Birmingham-based Infrastructure team as an Account Manager. This role is ideal for someone with a proven track record in aged debt collection who can communicate professionally and effectively with clients and internal teams. You will be responsible for the collection of rents and other monies due, maintaining accurate records of debt recovery, and working closely with both the finance and property management teams to resolve queries and minimise outstanding debt.

As an Account Manager, you will play a key role in managing tenant arrears, implementing payment plans, and issuing arrears letters. You will also liaise regularly with tenants and attend client meetings either in person or via MS Teams.

The post holder will join our hub office in Birmingham where you will work alongside over 100 professionals across our main divisions which means there are lots of exciting events going on with various office socials, health & wellbeing and fundraising activities to get involved in.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and can be discussed at the application stage.

Main tasks:

• Collection of rents and other monies due
• Chasing of tenant arrears
• Maintain accurate records of debt recovery
• Management and implementation of payment plans and arrears letters
• Liaison with tenants, finance, and property management
• Organise and attend client meetings in person or via MS Teams

What will it take to be successful?

The ideal candidate will be highly organised, detail-oriented, and proactive, with excellent communication and problem-solving skills. Experience with Microsoft Office, particularly Excel and Outlook, is essential, and familiarity with Microsoft Dynamics NAV and Credit Hound would be advantageous.