Account & Sustainability Manager

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Grade: RCS I
Contract Type: Permanent - Full Time
Location: Birmingham - B35 - Hybrid/Remote

The Account & Sustainability Manager plays a critical role in managing strategic freight and logistics customers while championing sustainability across commercial, operational, and transport solutions. This position is responsible for balancing account profitability, operational excellence, and exceptional customer service, while ensuring customer sustainability and carbon-reduction objectives are fully embedded across multi-modal freight operations.

Working closely with senior customer stakeholders and internal DHL teams, the role drives long-term account strategies, open-book commercial performance, and continuous improvement. You will lead customer engagement on decarbonisation, carbon transparency, and ESG commitments, while ensuring the highest standards of health, safety, leadership, and financial control are consistently delivered.

A TYPICAL DAY MAY INVOLVE

• Monitoring operational, service, cost, and quality performance across customer accounts
• Managing budgets, revenue recovery, and identifying opportunities for growth within existing accounts
• Leading initiatives to reduce transport carbon emissions through modal shift, alternative fuels, and route optimisation
• Ensuring accurate freight emissions reporting and supporting customer sustainability audits and RFPs
• Building and maintaining strong relationships with senior customer stakeholders, leading reviews and performance discussions
• Promoting a strong health & safety culture, reviewing incidents, and driving corrective actions where required

THIS ROLE WOULD SUIT PEOPLE WHO

• Enjoy managing complex, strategic customer relationships in a fast-paced freight or logistics environment
• Are commercially astute with proven experience in open-book contracts and financial accountability
• Have a strong interest in sustainability, carbon reduction, and ESG within transport and supply chains
• Are confident influencing senior stakeholders and leading negotiations
• Thrive on driving continuous improvement, innovation, and measurable results
• Demonstrate strong leadership behaviours and enjoy developing high-performing, customer-focused teams

WHY JOIN US?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private medical insurance
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 18th May 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible

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