Account Manager - Winter Maintenance

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Ground Control is a dynamic and growing company that is committed to leaving the world in a better place than we found it.

Role Overview:

We are seeking a dynamic, results-driven Account Manager. Your role will involve managing invoicing, tracking purchase orders, coordinating reactive works during weather incidents, and troubleshooting issues on behalf of our clients. You'll also be the primary point of contact for client queries and will work closely with field teams to ensure our services are delivered effectively.

The successful candidate will have strong organizational skills, thrive in a fast-paced environment, and be capable of managing multiple priorities with precision. You`ll need to be comfortable working during peak periods, including weekends and bank holidays, especially during the winter months.

Key Responsibilities:

Account Management: Manage around 100 client accounts, ensuring all services are delivered according to contractual agreements.

Invoicing & Purchase Orders: Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.

Reactive Works: Coordinate emergency responses during weather events, ensuring field teams are deployed effectively and any access issues are quickly resolved.

Client Communication: Attend regular virtual meetings (via Microsoft Teams) to keep clients informed, resolve issues, and address any concerns.

Complaint Resolution: Handle and escalate client complaints as needed, ensuring they are addressed with urgency.

Team Coordination: Ensure field teams are prepared for upcoming jobs and have all necessary resources in place to deliver services.

Day-to-Day Responsibilities:

Process daily weather data to generate nightly service requests for teams.

Coordinate the deployment of field teams for night shifts, ensuring all logistical challenges (e.g., access issues) are managed.

Respond to urgent client needs, particularly in response to adverse weather conditions.

Escalate high-priority issues and complaints promptly to ensure smooth service delivery.

Ensure all purchase orders are in place and invoicing is up to date and accurate.

Working Hours: Winter: 6:30 AM - 6:30 PM, 5 over 7 days, (8-hour shifts); Summer: Regular office hours

Skills and Qualifications:

Time Management: Ability to manage multiple tasks efficiently in a time-sensitive environment.

Organizational Skills: Highly organized, with the ability to juggle multiple client accounts and operational priorities simultaneously.

Attention to Detail: Ability to manage data, accounts, and client requests with precision and care.

D365 Experience: Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.

Account Management Experience: Proven experience in client management, ideally in an operations or service delivery environment.

Perks and Benefits

• Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.

• Nursery Vouchers, Cycle to work scheme and Travel loans

• Merigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app

• A supportive, entrepreneurial working environment that fosters collaboration.

• Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities

• Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
• 2 personal choice volunteering days with your fundraising efforts matched up to £500!

Awards, Accolades and Culture

• We have been awarded `world-class` status for employee engagement in the 2023 best companies results, ranking at #16 in the ` Top 100 Large Companies to Work For ` league table.

• Certified B-Corp Accredited , Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.

• We inclusively support ` The Race at Work Charter `, ` Ban the Box `, ` The Armed Forces Covenant ` and are ` Disability Confident '

• We invest 5% of our profits into the Evergreen Fund , an investment fund dedicated to sustainability and environmental initiatives.

• By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and achieving carbon net zero after becoming carbon neutral in 2020.

INDCS