Account Manager - Upsell

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Commify, a leader in business communication solutions, is expanding our team to enhance our customer success efforts. We are dedicated to providing our clients with exceptional SMS, WhatsApp, Email, and VOIP solutions, helping over 60,000 businesses worldwide improve their communication strategies.

We are currently seeking an Account Manager who will focus on maximising revenue from our existing client base. In this pivotal role, you will identify upselling opportunities and work closely with clients to understand their evolving needs while introducing them to additional Commify products and services that can elevate their experience.

If you have a passion for sales and a track record of driving revenue growth, we invite you to contribute to our mission at Commify.

Requirements

• Proactive, outbound, phone-based contact to existing Commify customers and upsell/cross sell our messaging solutions
• Value-based selling by understanding the true value of our products and solutions
• Meeting and exceeding monthly sales key performance indicators such as number of daily customer contacts, number of converted customer conversations and number of closed sales
• Exceeding productivity measures such as calls and time spent talking to customers per day.
• Qualifying and understanding all opportunities effectively
• Up-selling to recently won, new customers to find additional opportunities
• Have an understanding of the customer buying process
• Objection Handling
• Working through the entire selling process including qualification, questioning, negotiating and closing deals
• Maintaining up to date records on the company's CRM system (SalesForce.com)

The Person:

• A strong background in business development/account management in a B2B environment
• Successful track record in proactive Account Management and achieving sales targets
• Outstanding customer service skills
• Excellent verbal and written skills
• Self-motivation and confidence
• Experience of web-based applications and Windows
• A willingness to learn
• Frequently meeting and exceeding targets set in a previous sales role
• Professional/consultative style
• Experience determining customer requirements and specifying technical solutions
• An excellent communicator and team player, with a results-oriented outlook and a clear ability to capitalise on any potential new business from our existing customers' opportunities

Desirable

• Sales experience offering software solutions/services (SAAS)
• Business messaging or telecoms industry
• Knowledge of marketing and messaging tools

Benefits

• Competitive Salary
• Bonus Scheme based on performance
• Private Healthcare & Dental
• 27 days annual leave plus Bank Holidays
• Birthday off work
• 5% employer pension contribution
• Death in service (4x salary)
• £350 Christmas voucher
• Monthly/quarterly socials
• Training & Development opportunities
• Hybrid working