Account Manager (m/f/d)

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Company Description

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Job Description

INFICON is seeking a proactive and customer-oriented Account Manager to join our Inhouse Sales team. This role will focus on managing and nurturing relationships with smaller accounts across UK & Ireland, ensuring customer satisfaction, and driving business growth-all without the need for in-person visits. You will work from our office in Blackburn (incl. potential for home office days) and serve as the primary point of contact for your assigned accounts, collaborating closely with internal teams to deliver tailored solutions that meet each client's unique needs.

Key Responsibilities:

• Account Management: Build and maintain strong relationships with field accounts, understanding their business needs, and ensuring INFICON products and services align with their goals.
• Customer Support: Act as the main point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction.
• Sales Growth: Identify opportunities for upselling and cross-selling within existing accounts, contributing to overall sales targets and company growth.
• Collaboration: Work closely with the technical, marketing, and product teams to ensure a seamless customer experience and to develop tailored solutions that meet customer requirements.
• Reporting: Maintain accurate records of customer interactions, sales activities, and account status using CRM software. Prepare regular reports on account performance and sales forecasts.
• Market observation: Stay informed about industry trends, market conditions, and competitors to effectively position INFICON's products and services.

Qualifications

• Completed commercial or technical oriented apprenticeship, NVQ level 3 or 4 or A-level qualifications required; ideally in engineering or the sciences
• around 1-3 years of experience in account management, sales, or a related role, ideally within the technology, industrial, service, or hospitality sectors.
• Technical basic knowledge of Chemistry, Physics and Vacuum is a plus
• Personal skills:
  • Strong interpersonal and communication skills, with the ability to build rapport with clients.
  • Autonomy and Motivation. Highly motivated with the ability to work unsupervised.
  • Customer-oriented thinking and acting
  • A good technical understanding and technical affinity
  • Proficiency in MS Office Suite and a good aptitude towards computers .
  • Analytical mindset with the ability to understand complex technical information and translate it into customer solutions.
  • Self-motivated, with a results-driven approach and a passion for customer service.
  • Self-organised and structured was of working
• Excellent English communication skills, German language would be an advantage

Additional Information

INFICON offers a dynamic working environment that promotes diversity, equality and inclusion. Our appreciative, innovative and vibrant corporate culture can be felt in everything we do and how we do it.

What you will find with us?

• Smart and friendly colleagues who value team spirit, a positive attitude and reliability, and who never miss out on the fun.
• Room for bold ideas and creative collaboration
• Flexible working hours
• Competitive salary, good social benefits, plus profit sharing
• Opportunities for further training and development
• Joint celebration of successes (and mistakes!... they are invaluable for our continuous development)
• Regular employee events (summer party, ski day, Christmas party, TeamDays)

Take your next career step with us!

Would you like to find out more about us and what it's like to be part of the INFICON family? Explore INFICON under Career / INFICON.