Account Manager I

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About Blackhawk Network:

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

A Global Gaming Team has been created to specifically drive the business development of Gaming Content (including, but not limited to, Sony, Microsoft, Nintendo, Steam, Roblox, Epic, Blizzard, Riot, EA, Razer Gold). As part of this global unit, the EMEA Gaming Team is responsible for building and growing relationships with all Gaming Content Partners to ensure that their brands are maximised to their full potential in terms of physical & digital payments through all Blackhawk EMEA channels.

Responsibilities:

Purpose of Role:

Either solely responsible or support the development & management of partnerships across a designated set of Gaming Gift Card Partners within the Gaming category across all Blackhawk EMEA channels.

Key Responsibilities:

• Proactively manage Gaming Content Partner (CP) relationships to deliver against revenue growth and profit plans across all Blackhawk EMEA channels.
• Continuously review and drive existing & new opportunities across all Blackhawk EMEA regions.
• Acquisition and connection of Gaming CPs for sales support and third-party distribution of their prepaid products (including Contract negotiation / close-out).
• Monitor performance and profitability of Gaming CPs by channel and propose recommendations on positive/negative impact to the wider business.
• Work in collaboration with the Global Gaming Team to support shaping the Global BHN Gaming Strategy across multiple markets by identifying & maximising key trends / gaming initiatives (e.g. support BHN gaming focus across a much wider group of like-minded individuals).
• Support the development and delivery of an effective communication plan to ensure all developments and future plans are shared with our partners.
• Be accountable for the end-to-end process of onboarding any new Gaming Content from partners onto the Blackhawk portfolio and ensure that all company processes, deadlines and policies are adhered to.
• Oversee supply chain management of Gift card stock (physical / digital) for each partner to ensure correct volumes of stock are available for current and future plans.
• Negotiate deals and maximise opportunities with Retail Distribution Partner (DP's) to invest in marketing: inc., but not limited to, promotional, placement, awareness, discounted, value add, and loyalty campaigns.
• Ensure that all marketing campaigns with DP's are delivered in a timely manner and on brand, and manage the delivery of all assets required to achieve this.
• Track all marketing funding raised against Gaming CP targets (income and profit) and deliver an evaluation of each marketing initiative post-campaign to drive future investment.
• Develop and deliver an effective Contact Strategy for each Gaming CP to include quarterly reviews and regular meetings where appropriate.
• Carry out all Account Management responsibilities including preparing presentations / proposals, facilitate meetings, present monthly/quarterly reviews & deliver status reports where required.
• Manage issue resolutions by raising, tracking and resolving in a timely manner and liaising with internal business functions such as Finance, Legal, Distribution, Operations, Customer Service and Hawk Incentives (BHN B2B division).
• Maintain accountability for Gaming CP satisfaction and revenue growth.
• Provide a regular feed of competitor activity from Blackhawk and non-Blackhawk accounts across Europe to ensure best practice is shared with all partners.
• Assist and support the European Summits - preparing key documentation for Summit meetings, help to set up, and assist with managing Gaming CP attendance.
• Represent BHN interests through pro-active engagement with industry bodies (e.g. GCVA) & attendance at relevant supplier conferences/trade shows (nb. may require travel).

Qualifications:

• Ability to develop and maintain effective working relationships with a high degree of professionalism.
• Interpersonal skills - flexible style - tenacious and confident to positively engage with internal and external stakeholders at all levels.
• Strong commercial awareness - experience of assessing P&L and sales performance reports.
• Proven negotiation skills.
• High calibre account management & organisational skills.
• Strong written and verbal communication skills.
• Self-motivated - with an ability to set and manage priorities judiciously.
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook & Teams.
• Passionate team player, proactive and results driven.
• Analytical thinker and problem solver.
• Ideally some experience (though not essential) of the payments / stored value card industry - understanding of all stored value propositions (Gift Card and Prepaid), B2C versus B2B, key market players from a service provider and brand (Content Partner) perspective.
• Ideally interested in the Gaming industry.

Benefits:

We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture.

In addition to a competitive contributory Pension, 25 days annual leave, life assurance & group income protection and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other benefits to support your physical and mental health. These include private medical insurance, Cyclescheme, free eye tests and an employee assistance programme.

Additionally, we offer flexible hybrid working, additional leave for your wedding and volunteering, enhanced maternity, paternity, and adoption pay and ad hoc appreciation days each year and a day off on your birthday.

We also offer a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card, techscheme, green car scheme and season ticket loans.