Account Manager - Global Accounts

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

JOB PURPOSE

The primary accountability for this position is to effectively manage the UK-based relationships with our strategic global customers, working in close partnership with customers and CMA CGM's Head-Office based Global Key Account Management team alike, with the main goal of increasing volume and revenue in accordance to our UK commercial strategy and objectives, whilst delivering a best in class service to our customers.

MAIN RESPONSIBILITIES

• Participate in establishing the Commercial actions plan and ensure the agency sales' segmentation is correct and up to date in our inhouse CRM system(s).
• Identify the commercial market opportunities within your dedicated market, creating leads and planning & facilitating customer meetings to maximise opportunities
• Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA...)
• Update commercial data and customer feedback in CRM
• Work collaboratively with Sales colleagues, reviewing relevant leads and opportunities identified by others and actively pursuing these
• Work with Sales Support teams to ensure customer pricing requests are delivered effectively and in a timely manner
• Relay other requests from customers to Customer Care team as required, ensuring our service levels remain as high as possible
• Develop overall market share/turnover in accordance to commercial strategy
• Management of customer credit facilities
• Ensure all customer interactions are recorded in CRM
• Update Agency Trade Manager with Market rates / Information as required

KNOWLEDGE, SKILLS AND EXPERIENCE

• Extensive Sales and Account Management experience, preferably with demonstrable experience of working with key accounts / strategic customers within the Shipping or broader Logistics industries.
• Excellent communication skills, with the ability to communicate effectively and confidently at all levels, both internally and externally
• Excellent interpersonal skills, able to build rapport and effective working relationships with customers and key stakeholders
• Strong personal resilience and organisational skills, with the ability to manage multiple priorities and tight deadlines in a fast-paced environment
• Excellent analytical skills, able to work confidently with data with a high attention to detail
• Full UK driving licence, with regular national UK travel an essential requirement of this position.

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• Car allowance
• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Please note that when you click "Apply", you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.